Workday Functional Analys

(System Support Area)

Location: Warszawa/Kraków/remote

Workday Functional Analyst position is a part of the Global Workday organization and is responsible for ongoing support specific to PwC’s Workday post-implementation care, responsible for tasks including incident resolution and request fulfillment.

The role 

• Maintains business systems including resolving users’ issues
• Contribute to change management process including functional requirements identification and validation
• Create and deliver appropriate system support documentation and knowledge articles

Area of responsibility

• Provide day-to-day end-user second level support Workday Users globally
• Identify the workaround/solution and resolve incident within the agreed service levels
• Provide guidance on alternative resolutions on recurring or ongoing issues
• Document troubleshooting or resolution steps
• Work with the Service Desks to provide updates to the user, on the status of the incident
• Engage and coordinate with the vendor, when required
• Invoke escalation processes; involve multiple resolver groups, as needed

Candidate profile

• At least Bachelor, or Engineering degree in Technology, or a related field.
• At least 2 years experience supporting and configuring one of Workday functional areas: Core HR, Compensation, Absence or Security
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Excellent communication and analytical skills
• Ability to work independently, as well as part of a team
• Strong customer oriented personality coupled with the ability to mitigate problems and deliver solutions on the expected level
• Fluent English and Polish

We offer

• Career development and professional growth in a global team setting
• Participation in multi-territory activities in Workday system business support area
• Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
• Opportunity to engage in after-hours sports activities and team building events
• Inspiring and friendly work environment
• Your career development plan tailored to your preferences and ambitions