BNY Mellon powers individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level. The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting and investment operations.

Team overview

The team offers a suite of services for alternative investment managers across Europe: trade execution and order management, trade confirmation processing, trade reconciliation and settlement, portfolio pricing, position and P&L valuation.

Your role

• Acts as the main point of contact for process related queries  any queries escalated by the administrators and clients
• Understand client needs, respond efficiently and effectively to any queries or requests, establish a professional relationship with clients and build confidence as a reliable contact,
• Manage client expectations and be assertive in order to adhere to internal policies
• Raise issues to relevant parties and clients in professional manner and execute actions
• Ensure that all BNY Mellon and regulatory daily, weekly, monthly and annual procedures and reporting tasks are adhered to, breaches of controls etc. are reported to the appropriate parties
• Support Superior in creation a balanced work load within the team structure as a whole, anticipate and plan ahead to adhere to deadlines, check work completion and quality
• Provide feedback to team members in a professional manner
• Ensure that all key process information is provided to other departments, 
• Support Manager`s decisions related to general administrative initiatives to ensure that corporate directives are delivered to their teams,
• Lead by example, inspire confidence, trust and respect in others, communicate regularly with their team with regard team specific information,
• Create risk awareness culture in a team
• Sound understanding of all risk and controls associated with all tasks undertaken by the team
• Identify risks associated with new and existing processes and implement measures to control
• Ensure periodic spot checks are completed 
• Ensure that all errors are identified, recorded and reviewed, and appropriate action taken to address root cause and avoid repeat occurrence
• Participate in process improvement initiatives and actively encourage new ideas from team members
• Motivate team members and share experience and expertise

• Education in an accounting related discipline
• A minimum of three years relevant, corporate work experience
• Wide knowledge from Investment Banking/Prime Brokerage area
• Technical knowledge on trade lifecycle and how financial instruments works - both listed and unlisted. 
• An in-depth technical knowledge of middle office and/or back office procedures gained within a cross-product operations role would be beneficial
• Computer literacy, highly skilled in the use of spreadsheets, word processing packages
• An in-depth technical knowledge of VBA would be beneficial
• Advanced Excel skills
• Experience in Project Management / Participation in project improvements cross-regional, department-wise would be an asset)
• Excellent teamwork, interpersonal, oral and written communication skills.
• Excellent verbal and written communication skills in English
• Dependability, flexibility and the ability to lead by example, 
• Very good organizational skills, 
• High degree of accuracy
• Ability to adhere to rigid deadlines;
• Team spirit, can do attitude
• Self-motivation and the ability to work independently and as part of a team

Our offer

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme 
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)