BNY Mellon powers individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level. The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting and investment operations.

Team overview

The BNY Mellon Trade Operations department delivers world-class service to its clients through state of the art back-end system support, global trade expertise and innovative management of the cost-efficient processing of letters of credit, documentary collections, bank to bank reimbursements and other trade products.

Your role

• Ongoing process review, analysis and improvement
• Process automation
• Support and management of Poland Trade Operations Business Continuity Process/Plan, meeting related cross regional testing deadlines in close cooperation with local and remote management/BCP coordinators
• CMS process management – responsible for timely completion of Business Resiliency deadlines
• Providing an ongoing and ad hoc support to local team leads in workload management process
• Providing operational and supervisory coverage for local team leads (early and late shift) in case of short and long term absence
• Keeping abreast of departments needs and making recommendations to management for process improvements
• Resolving problem situations of a technical nature
• Assisting in investigating and resolving all transaction discrepancies 
• Efficient escalation
• Coordinating the activities of the clerical staff recommending measures to improve performance and increase efficiency as well as provide guidance
• Attending project/transformation related calls as assigned/appointed by local manager
• Performing other duties as assigned by local manager

• Extensive operational knowledge of Global Trade Business and ISBP/UCP regulations
• Strong communication skills
• Good analytical and organizational skills 
• Excellent interpersonal and team work skills
• Ability to work extremely well under pressure to meet deadlines  
• Must possess an attention to detail and be able to handle multiple issues simultaneously 
• Proficiency in MS Word, Excel, Internet, email

Our offer 

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme 
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)