Strefa Klienta
For our client new SSC, which is about to open in Cracow, we are looking for candidates for
OTC Senior Team Leader (new SSC)
OTC Senior Team Leader (new SSC)
Work place: Kraków
Ref. no 192300/7042
Responsibilities:
- lead the team of up to 10 employees, supervising, supporting and motivating all OTC team members,
- ensure operational processes governed by KPIs and agreed targets. This includes effective management of workflows to ensure prompt and correct processing of all incoming invoices/ requests,
- secure the high quality and KPI/SLA policy and the audit compliant performance of the OTC tasks on a day-to-day basis,
- identify opportunities for process improvements and robotics implementation and support process re-design initiatives to improve productivity,
- responsible for process transition from Western Europe countries,
- participate in global and regional initiatives and projects.
Requirements:
- minimum 6 years of experience in AR / OTC including minimum of 2 years of team management experience,
- solid knowledge of end to end OTC process,
- experience in process transition would be a definite asset,
- strong analytical, process improvement and conceptual mindset,
- experience in Change Management and Process Transformation,
- excellent English written and spoken.
The offer:
- opportunity to work in the startup atmosphere,
- long-term, stable employment,
- market remuneration,
- modern office in the center of Cracow,
- package of benefits including medical care,
- career and development opportunities.
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