• proactively communicating and collaborating with external/internal business stakeholders to produce the functional requirements for new chatbot solutions 

• translating the functional requirements for the new chatbot solutions into the technical design and providing adequate documentation 

• continuously improving the Power Virtual Agent and the Azure Bot Framework Composer platform through innovation and introduction of new features and functionalities to the platform  

• integrating chatbot solutions with other global solutions and the HEINEKEN data lake 

• helping federated teams by advising on solution approach, conducting code reviews and helping the remote teams with their own development work 

• enabling self-service as much as possible for federated teams 

• setting up and continuously improving Chatbot development standards, both for Azure Bot Framework Composer and Power Virtual Agent solutions 

• supporting and coaching junior developers and federated team developers 

• contribute collectively to the Product team in delivering user stories and contributing to the product increment  

• continuously being aware of the security requirements of HEINEKEN and ensuring that all ongoing improvements are aligned with these requirements 

• ensuring support, maintenance, continuous improvement through Partners and/or Service management 

• ensuring optimum performance, availability and security in accordance with security standards and policy 

• participating in all the team agile ceremonies: daily scrum meeting, sprint planning, refinement and retrospective 

• you have Bachelor/Master’s degree, preferably in technical field 

• you have Power Platform and Azure Bot Framework Certifications 

• you have development skills and experience (2 years minimum) with one of the following platforms: Microsoft Bot Framework and Intelligent Virtual Agents (MS Power Platform), Oracle Digital Assistant,  Teneo Conversational AI platform (Artificial Solutions); Google Dialogflow 

• you have experience with .NET C# 

• you have experience with REST (and similar) API integrations, manipulation and usage of data 

• you have experience and/or some understanding of Natural Language Processing (NLP) and how to utilize it 

• you have awareness of test management and deployments of chatbot/conversational AI solutions, so these can be automated (CI/CD pipelines) 

• you have experience with connecting/integrating with backend systems from Chatbot development perspective 

• you have excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical people. 

• you are analytically and quantitatively strong, highly structured 

• you are a team player and are able to work effectively at all levels of the product teams with the ability to influence others to move toward consensus. 

• you are able to identity and understand multiple stakeholder perspectives and “truths” and bring an open mind to understanding and build on the views of others. 

Nice to have: 

• awareness of emerging technologies, industry trends and the ability to evaluate them for applicability 

• experience working in a federated enterprise organization 

• experience with Python/Java Script 

• experience with integrations with large ERPs and CRMs  

• experience of programming with SQL queries  

• experience working with Git & Azure DevOps 

• experience with continuous integration and deployment  

• you have a good understanding of related technologies such as Machine Learning