A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

A person with an IT background who can understand systems needs and the impact of system and software changes on the business processes and can discuss and suggest a working solution which will assure business continuity in the dynamic multi-territory and multi-platform environment. 

Skills and Experience:

• experience in working with a variety of  systems and complex data model across solutions, preferably on both global and local levels

• experience in environment management in multi-system environment or large software deployments / rollouts for the customers (configuration templates, data migration templates)

• analytical thinking with proven record of technical analysis / feasibility study to adapt solution to business needs or system limitations

• practical experience with enterprise software (on-prem, cloud, in-house development) in the area of administration, bulk data updates, change deployment

• experience with design and development of custom solutions for integrations, bulk data loads, bulk data updates

• experience with integration solutions (real-time, asynchronous, file-based and web-service based)

• proactive and open mindset with good communication skills

• focus on building trusted relationships with the stakeholders, project managers, solution teams and environment management working group

• participation in data migration projects (cross environments, cross platforms)

• experience with working with multiple support and vendor teams will be an advantage

• experience working with Service Now and G Suite tools or Microsoft Office will be an advantage

• experience maintaining/updating website content will be an advantage

Responsibilities:

• Will be a backup contact regarding information regarding (xBOS) environments and data compatibility for ( xPST)  issue resolution and E2E Testing purposes

New territory onboarding to Environment Management

New solutions / services onboarding to Environment Management 

• Will develop a baseline of understanding regarding the data model for BOS and dependent systems and impacts they have

Technology acumen for contact to cash 

Understanding of integrations and dependency diagrams

Understanding of how territory data is used for testing with TCoE

• Participate in and support facilitator in Envir Mgmt Working Group 

• Support the team to work with platform contacts to determine the usage of environments and data in order to manage conflicting needs

Will help align planning of environments and data refreshes

Monitor work in test environments to ensure usage as planned and reported

• Maintain environment management documentation information from project teams and solution teams

• Support the team to manage plans with tasks identified via WG and other Environment Management stakeholders, assessing progress and completion

Will keep momentum moving in projects to ensure initiatives continue moving forward and are completed on time

Will help to provide risk mitigation and proactive initiatives to assure availability of environments for projects/upgrades/new territory onboarding

• Maintain the environment Management calendars for environment management via pulling information from application and project contacts

• Review integration map and follow up with applications owners to see that it is updated and kep accurate

• Add changes to newsletter as shown on the calendar

• Maintain newsletter subscription group

• Maintain changes on the workgroup Google site