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Accenture Capability Network
Data aktualizacji: 2021-10-01
Warszawa, mazowieckie
Bankowość, Konsulting, Analiza
Data aktualizacji: 2021-10-01
Accenture Capability Network
Customer Experience Analyst/ Consultant (CN)
REKRUTACJA ZDALNA
Customer Experience Analyst/ Consultant (CN)
Warszawa

What will you do?

Meet the CS&S Team

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer. 

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.

What are we looking for?

  • Minimum bachelor’s degree.
  • 2+ years of experience within Consulting (preferred) and/or other industry experience
  • Depending on your experience you will be considered for Analyst or Consultant position
  • Solid knowledge and direct experience in leading transformative changes in digital customer sales and service, customer experience design
  • Experience in Marketing or Sales tool user experience (Adobe, Salesforce…)
  • Salesforce Marketing Cloud experience
  • Salesforce Sales Cloud experience
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Proven success in contributing to a team-oriented and distributed delivery environment
  • Proficiency with Microsoft Office applications (incl. process mapping, process documentation, data analysis, presentation for senior stakeholders)
  • Excellent English communication skills (written & spoken)
  • Very good level of the other foreign EU language e.g. German will be strong asset French, Italian

Our offer?

Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
Access to best know-how, unique knowledge and trainings
Opportunity to work with global top clients from Fortune 500 on large scale projects
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
Poziom stanowiska
Specjalista
Poziom stanowiska
Specjalista