Strefa Klienta
What will you do?
- A good understanding of CRM tools (SFDC, Microsoft Dynamics) configuration, customization and architecture & landscape is required
- Exposure to system configuration including but not limited to Workflows, Validations, Process Builders, Approval Process, Security Model, Data Mode etc.
- Through knowledge & hands-on experience of Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.
- Understanding & working experience (preferred) on Einstein products and features including Analytics, Discovery, Chat Bot, Lighting Service etc.
- Hands on experience on other Salesforce or Microsoft modules like Sales, CPQ, FSL, Marketing (Good to have)
What are we looking for?
- We are looking for passionate and self-driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.
Our offer?
Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
Access to best know-how, unique knowledge and trainings
Opportunity to work with global top clients from Fortune 500 on large scale projects
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