Contact Center Consultant (CN)
What will you do?
- Bachelor’s degree in related field or equivalent experience
- Experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions eg. (IVR, Callback, Web, Email, Chat, SMS, Social Media.) applications solutions using application development tools
- Functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and Omni-Channel Orchestration routing applications using Contact center platforms dev tools
- Sound and expert understanding of Contact Center solutions, components both for on premise and cloud solution types)
- In depth Experience in designing and implementing key business processes in the domain of Customer Services
- Experience in CC Cloud administration and system management
- Experience on preparing contact center application architecture & design
- Experience in leveraging CC products to automate customer service processes
- Experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA
- Thorough understanding of CC Framework, Integration with internal and external components and CRM systems, API integrations, connectors
- Hands-on experience with products from leading vendors such as Genesys, Amazon Connect, Twilio
- Participate in project requirement analysis workshops, design and build review
- Ability to work on Business proposals from solutioning, effort estimation standpoint and demonstrate solutions
What are we looking for?
- We are looking for passionate and self-driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality
Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
Access to best know-how, unique knowledge and trainings
Opportunity to work with global top clients from Fortune 500 on large scale projects
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
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