Strefa Klienta
What will you do?
- You will use human and market insights to define customer experience vision, digital and data-driven initiatives in the marketing, customer service and commercial strategy space
- This includes combining Design Thinking, human-centered design and a data driven approach to build future-looking organizations
- Lead business design activities, including client workshops, stakeholder interviews, business intelligence gathering, creative brainstorms, visioning, and KPI development. Manage business design relationships with partners and clients, owning one client relationship at a time
- Seeing the big picture as well as the detail, you’ll identify and optimize experience drivers along the customer lifecycle
- In collaboration with our colleagues from the wider Accenture network you will orchestrate strategies that ensure new experiences reach and delight the customer
- Facilitating portfolio management for our clients‘ services and products can also be part of your role
What are we looking for?
- Top-tier Master’s degree, preferably in business administration, innovation management, digital marketing, psychology, service design or communication
- Knowledge of and experience with applying user-centered design methodologies: Design Thinking, Agile
- Ability to connect human needs with business growth drivers and technical feasibility
- Energy to learn new topics fast and drive to deliver projects
- Couple of years management consulting or digital marketing agency experience or experience in one or more of the following area: digital, customer experience, CRM, marketing, customer service
- Stakeholder management skills and ability to lead conversations with clients independently
- Understanding of the customer and technology trends
- Excellent business English (written & spoken), second language would be a nice value add
Our offer?
Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
Access to best know-how, unique knowledge and trainings
Opportunity to work with global top clients from Fortune 500 on large scale projects
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