Strefa Klienta
Currently we are conducting the recruitment process for a global company from Ireland that provides consulting, modern technology and outsourcing services. They cooperate with the largest and most recognizable companies, supporting them in the process of business transformation through five pillars of their activities: Strategy, Consulting, Digital, Technology and Operations. They work in over 200 cities, in over 40 industries.
Responsibilities:
- Customer Service activities related to service and repair requests from the customers over the phone or via e-mail;
- Validation of contractual agreements related to Service and Repair process;
- Order management and returns management activities in SAP;
- Coordination of service and repair process with internal teams and spare parts vendors;
- Investigating and reviewing credit risks involving customers and suppliers;
- Evaluating credit history;
- Preparation and following up letters of collection;
- Manage escalations and leads negotiations with critical clients.
Requirements:
- Very good English and German or French (min. B2)
- Experience in Customer Service would be an asset;
- Excel and Word skills;
- Ability to work analytically within a problem-solving environment;
- Excellent communication and interpersonal skills;
- Strong organizational, multi-tasking, and time-management skills.
The offer:
- Very good English and German or French (min. B2)
- Experience in Customer Service would be an asset;
- Excel and Word skills;
- Ability to work analytically within a problem-solving environment;
- Excellent communication and interpersonal skills;
- Strong organizational, multi-tasking, and time-management skills.
We reserve the right to answer only selected applications.
The agency is entered into the Krajowy Rejestr Agencji Zatrudnienia (National Register of Employment Agencies) under the number 10504.
Data Controller of your personal data is Cpl Jobs Sp. z o.o. We process your personal data for recruitment purposes and if you are interested in applying please add to your CV below agreement:
I hereby consent CPL Jobs Sp. o.o. with its registered office in Warsaw, 02-001, Al. Jerozolimskie 81, REGON 142578192, NIP 701-02-56-845 (the CPL) to administer, process and store my personal data for the purpose of recruitment processes including sharing my details with potential future employers for whom CPL performs work to establish conditions of engagement before concluding a contract of employment . The agreement covers the processing of personal data by CPL even after recruitment process in order to present further proposals of employment and may be revoked at any time. CPL informs that data can be shared with other entities of the group CPL in the European Economic Area. At the same time, I declare that all the data that are included in the CV and job applications have been delivered to the company CPL voluntarily and they are true. I acknowledge that personal data will be deleted immediately by the CPL in case of cancellation of my consent, and in case it is not possible to update my data. The company CPL Jobs told me about the right to inspect my personal data and the right to demand updates. I acknowledge that CPL will share with me the data of potential employer after verification of my qualifications contained in application documents.
For more information, please check our privacy policy: https://www.cpl.com/pl/polityka-prywatnosci
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