Who we are: 
For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global
financial markets, providing the world’s leading institutions the tools, capabilities, and services to be
distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on
tangible common equity.  
BNY Mellon is a leader in the world of investment services and investment management, and our
businesses support the full range of stakeholders of the financial system including:

• Managing the custody of approximately $37 trillion financial assets of the world’s leading
institutional investors, hedge funds, sovereign wealth funds, and corporates
• Investing approximately $2 trillion as one of the largest global asset managers across a wide
range of asset classes
• Providing collateral, liquidity, and funding for the world’s largest banks through our markets
franchise
• Serving family offices and high net worth individuals through our wealth management
franchise  
• Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act
fund managers, registered investment advisor firms and wealth managers  
• Advising large global corporations on a range of trust and other solutions 
• Providing integrated managed data services to asset managers  
 
What we do: 
Overview of Corporate Trust  
With global reach and a comprehensive suite of scalable administrative, operational and infrastructure
capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize
efficiency through our core services of trustee, paying agency, custodian, collateral administrator and
other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment
lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. 
  
Overview of Team 
Within EMEA, we currently have Corporate Trust Global Client Services teams in Dublin and Wexford
and the teams continue to grow as we take on new business with overall responsibility for the
operational relationship with our Clients. We work in a global model and are closely aligned to our
colleagues in other locations such as the UK, US and India in order to streamline and support our
automation agenda. 

The successful candidate will:

• Work with external clients to resolve moderately complex day-to-day issues and direct them
to appropriate resources at BNY Mellon.  
• Support clients in addressing moderately complex operational and technical issues and
ensuring requests are executed.  
• Applies intermediate problem solving skills, experience and judgement to analyze information. 
• Uses communication skills to deliver high quality service to a specialized client base. 
• Provide clients information related to BNY Mellon products and services representing multiple
lines of business and geographies and directs them to the appropriate resources, as needed. 
• Leverage a good understanding of broader BNY Mellon services and offerings. 
• Monitor client inquiries, resolves non-routine issues and escalates complex issues to the
appropriate team member, as needed. 
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience. 
• Recommend process improvements. 
• May have people management responsibilities in some geographies. 
• Provide guidance to less experienced team members. 
• Support multiple, moderately complex client accounts.  

Experience & Qualifications:

What we are looking for:

• Bachelors degree or the equivalent combination of education and experience is required. 
• 3-5 years of total work experience preferred. 
• Experience in an operational area and/or client services preferred.
• Sound technical knowledge of structured finance products including CDO/CLO (Collateralised
Debt/Loan Obligations) and Credit Funds would be an advantage

What you will experience with us:
• Exposure to major global financial institutions fast paced environment which offers ability to
develop and progress within the Company
• A fast paced environment which offers ability to develop and progress within the Company
 
 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.