A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Data Intelligence and Analysis - Practice Support team provides PwC a series of organisational technology capabilities that include business intelligence, data management, data warehouse, and data assurance. You’ll help with projects that involve information technology strategy and infrastructure, enterprise architecture, enterprise applications, large scale programme and portfolio management, information technology security, data analytics, computer forensics, and emerging technologies like cloud, mobility and social networking.

Platform Insights Manager

Location: Warsaw/remote 

The Global Marketing Organization (GMO) creates relevance, distinctiveness and growth for the PwC brand and business.  We work together with the global markets and territory marketing leaders to deliver the go-to-market priorities that are aligned to Platforms, and enable sales and marketing excellence across the network.

Salesforce Success is a global team, accountable for supporting the network to realise full value from the firm’s investment in Salesforce. The team uses deep insight and analytics to understand ways of working and drives consistent marketing and sales best practices to support enablement and adoption of the technologies. It also leads enhancements and innovations of the existing technologies and leads the drive to deliver platform expansion as determined by future investments. 

The role

As the Platform Insights Manager, this position is part of a small global team and will be responsible for:

• Leveraging the power of Salesforce’s advanced reporting and analytics capabilities to understand behaviours across PwC, informing areas of the network that need support to enable consistent leading marketing and sales practices
• Experimenting with emerging Salesforce technologies to harvest the true value of PwC’s data lake
• Innovating to bring new insights to practitioners enabling them to be even more successful in the market

Candidate profile

• Understanding of the insights and analytics capability within Salesforce and Einstein Plus 

• Designing analytical approaches to understand sales and marketing behaviours, taking into consideration performance and scalability to large datasets

• Using knowledge of measurement and success techniques

• Developing and building dashboard templates for use and customisation within territories 

• Using analytical skills to measure ways of working and make appropriate recommendations regarding interventions to further drive enablement

• Confidently experimenting with emerging technologies (e.g. machine learning and AI) to harvest data lakes and inform the development of go to market strategies 

• Using knowledge of leveraging insights gained through two or more of the following areas to drive decision making and understand sales and marketing behaviours: 

  • Machine learning/predictive modeling, natural language processing, statistical analysis, simulation modeling, and graph analysis

  • Large scale data processing tools

  • Data analysis workflow using tools

  • Data visualization tools

• Understanding of NoSQL (Graph, Document, Columnar) database models, XML, relational and other database models and associated SQL; 

• Understanding of ETL tools and techniques, such as tools like Talent, Mapforce, how to map transformation and flow of data from a source to a target system; Performing in development language environments: e.g. Python, Java, Scala, C++, R, SQL, etc. and applying analytical methods to large and complex datasets leveraging one of those languages

• Understanding of statistical modelling, algorithms, data mining and machine learning algorithms problem solving

• Building and managing relationships across the business and other marketing functions

• Navigating complex situations while applying firm policies and procedures to enable compliance across the network

Preferred Knowledge/Skills 

• Understanding across marketing and sales capabilities, including sales, marketing, brand and integrated content in a B2B context

• Using analytics capability across other GMO technologies such as SEO, DPE

• Working with leadership and the business to influence how the practice engages with the marketplace