What you’ll do:

• Manage business queries and inbound phone calls (70% phone calls & 30% emails)
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in our database
• Document interactions in our ticket system
• Help with the implementation of new IT solutions
• Generate innovative ideas and solutions that will improve customers satisfaction
• Assist other team members to leverage and develop their capabilities​
• Contribute to projects in various departments outside of regular responsibilities

What you’ll need:

• Enthusiastic, communicative approach and willingness to support our customers
• Danish language at C1/C2 level is a must, together with English at minimum B2 level
• Excellent knowledge of an additional European language on full professional proficiency
• Courage to face new challenges and opportunities
• A great approach to teamwork and focus on internal and external customers
• Experience in customer service will be an asset

What can you expect from us?

• Online recruitment process
• International and multilingual team environment
• Relocation package for candidates outside Poland
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after probation period
• Additional day off for your Birthday
• Language courses co-financed by us
• Employee discount for high-quality Amway products
• Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
• Possibility of growth inside of the organization
• Company events and office initiatives
• A family atmosphere with no formal dress-code
• Home-like office in the heart of Krakow (High 5ive, Pawia street)

How to apply

If you are interested in this job, please send your application via "Apply" button.