Your Responsibilities:

• Ensuring customer service duties are executed in line with standards, instructions, quality requirements.
• Being responsible for customer service cycle from order to invoice.
• Responding to customer’s inquiries and complaints.
• Ensuring customers’ orders are processed within credit terms.
• Working effectively with internal departments or third party providers to prioritize client requests.
• Using the SAP system to register all incoming orders from customers.
• Assuring cooperation between customer service and field force regarding administration of customers’ orders.
• Maintaining a positive, empathetic, and professional attitude toward customers.

Our requirements:

• Previous experience in customer service will be an asset.
• Excellent communication and interpersonal skills.
• Ability to learn quickly.
• Accuracy and attention to detail.
• Ability to master customer interactions, handle complaints and keep calm in stressful situations.
• Results-orientation and ability to work both independently and within a team environment.
• Fluency in English and Polish.
• Good command of Czech, Ukrainian or Romanian language will be an asset.