Application Functional Analyst - Coupa platform

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Application Functional Analyst

(System Support Area)
Location: Warszawa/Kraków/remote

The role

The position is part of the internal Level 2 Support (L2S) team,  responsible for ongoing support and for processing new configuration requests, specific to PwC’s cloud-based systems, implemented as global solutions to purchase processes management - Coupa
 

Area of responsibility

• Resolving challenging functional and technical issues

• Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support

• Provide day-to-day second level support to PwC network system users

• Troubleshoot issues and determine root causes of problems, the users are facing

• Resolve functional problems, escalate and track problems appropriately

• Manage system configuration in accordance to corporate guidelines and policies

• Create and deliver appropriate documentation, training and communication around feature(s) and process changes

• Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization

• Create and deliver appropriate documentation, training and communication around feature(s) and process changes

Candidate profile

• Min. 2 years of professional experience (for Specialist level) and min.5 years of experience (for Expert level) in providing application functional and/or technical support to either internal or external clients 

• Experience in working for large, multinational organizations with exposition to multicultural environments and communication

• Working knowledge of purchasing processes management platforms (Coupa) is not expected, but very nice to have; an intensive training and on-the-job practice will be offered to adjust the knowledge to the optimal level required for the job

• Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users 

• Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL)

• Prior experience in working with an advanced ITSM systems would be expected

• Proficiency in information analysis and synthesis focused on resolution of complex problems

• Excellent communication and influencing skills both within the business and IT communities

• Ability to work independently, as well as part of a team, desire to interact with and help end users

• University degree in Science/Technology/Finance or related fields

• Fluency in English in reading and writing is a must

We offer

• Career development and professional growth in a global team setting

• Opportunity to work with the latest technologies and cloud-based platforms

• Ability to pursue further professional development - access to the multiple trainings provided by PwC

• Participation in multi-territory activities within the cross platform support area

• Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program

• Inspiring and friendly work environment

• Career development plan tailored to your preferences and ambitions

• Flexible working arrangements based on the Polish Labor Law regulations including hybrid or remote model of work.