Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the
opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology platforms within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Technical Innovation team assists PwC with information technology transformation efforts, helping us to improve our business value through optimizing our information technology capabilities. You’ll help PwC understand, plan for, and realize strategic business opportunities in information technology.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Exchange Engineer

As an Exchange engineer, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop specialized expertise in one or more areas around collaboration tools

• Hands on experience with technical implementation and design of global enterprise collaboration tools 

• Take action to ensure everyone has a voice, inviting opinions from all.

• Establish the root causes of issues and tackle them, rather than just the symptoms.

• Move easily between big picture thinking and managing relevant detail.

• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.

• Advise stakeholders on relevant technical issues for their business area.

• Navigate the complexities of global teams and engagements.

• Build trust with teams and stakeholders through open and honest conversation.

• Uphold the firm's code of ethics and business conduct.

• Work with a geographically dispersed team, both onshore and offshore;

• Provide leadership/management over technical operations;

• Communicate effectively at different levels within and outside the organization, leadership/management, business stakeholders, software vendors and sourcing suppliers; and

• Understand and apply project management principles

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success within a professional business services environment, including the following areas:

• Demonstrating in-depth understanding of Microsoft Exchange Online and on-premise (2016/2019) – including in an Exchange in a hybrid scenario;

• Demonstrating In-depth knowledge of various features and configurations available in Exchange 2016/2019/Online including (but not limited to) high availability (DAG), messaging policies and compliance, retention and holds, configuring reporting and logging, permissions and role based access control (RBAC) and custom Azure/O365 roles and scopes, transport rules, connectors;

• Administering Exchange systems, infrastructure operations, service management principles, Office 365 Administration, Windows server administration;

• Understanding and work experience related to email hygiene – including anti-spam, encryption, and anti-virus applications and products like proof point and Exchange online protection;

• Writing and using windows PowerShell scripting – specifically using Exchange and Azure AD commandlets;

• Understanding of DNS, e-mail routing, email tracking, SMTP / application mail relay, disaster recovery concepts, backup and restore - single item, single mailbox, Exchange Server, Exchange Site, etc.;

• Understanding and mitigating the impact of technical design to security, performance and data privacy;

• Understanding of Exchange 2016/2019/Online design, deployment, administration, and management and related monitoring and management systems;

• Understanding of enterprise technologies, authentication, and authorization schemes (Active Directory, Azure AD, ADFS);

• Understanding of how to take business plan requirements and translate into Exchange design and deployment;

• Demonstrating thorough understanding of current email technologies and protocols;

• Understanding of Office 365 administration and configuration – specifically Exchange, M365, and Security and Compliance Admin Centers; and,

• Understanding of data center design and architecture – specifically related to design and deployment of Exchange 2016/2019 hybrid scenario - with features like high availability, disaster recovery planning, load balancers, storage, and virtualization from various vendors (Vmware, Microsoft, etc.).

• Communicating effectively at different levels within and outside the organization, leadership/management, business stakeholders, software vendors and sourcing suppliers; and,

• Providing thought leadership on use of specific application technology for innovation and/or cost reduction.

Basic Qualifications:

Minimum Degree Required: High School Diploma

Minimum Years of Experience: 4 year(s) of progressive roles managing IT infrastructure standards and transformation.

Preferred Qualifications:

Degree Preferred: Bachelor Degree

Preferred Fields of Study: Information Technology, Computer Systems Analysis, Management Information Systems, Computer Applications, Computer Engineering, Computer Programming, Systems Engineering