Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
BNY Mellon (Poland) Sp. z o.o.
Data aktualizacji: 2022-09-28
Wrocław, dolnośląskie
Bankowość, Analiza, Obsługa klienta
Data aktualizacji: 2022-09-28
BNY Mellon (Poland) Sp. z o.o.
Lead Representative, Client Processing
Lead Representative, Client Processing

Lead Representative, Client Processing


Alternative Investment Servicing (AIS) Operations consist of variety of teams servicing functional areas such as Trade Capture, Middle Office, Reconciliation, Cash processing, FATCA and Documents Management. Teams assist the research and resolution of general and basic operational issues regarding fund administration, follows procedures to complete day-to-day tasks.

Trade Capture Team is responsible for reflecting trading activity in the accounting platform by uploading trade blotters, setting up securities in the system and investigating exceptions.

Being part of our Trade Capture team your day-to-day tasks will be related, but not limited to:

  • Responsible for process, tasks allocation and control
  • Acts as the main point of contact for process related queries  any queries escalated by the administrators and clients
  • Understand client needs, respond efficiently and effectively to any queries or requests, establish a professional relationship with clients and build confidence as a reliable contact,
  • Manage client expectations and be assertive in order to adhere to internal policies
  • Raise issues to relevant parties and clients in professional manner and execute actions
  • Ensure that all BNY Mellon and regulatory daily, weekly, monthly and annual procedures and reporting tasks are adhered to, breaches of controls etc. are reported to the appropriate parties,
  • Create a balanced work load within the team structure as a whole, anticipate and plan ahead to adhere to deadlines, check work completion and quality
  • Ensure cross training to provide cover within the team
  • Constantly monitors process knowledge of team members and progress made in this area
  • Provide feedback to team members in a professional manner
  • Provide feedback to Manager about team members during yearly performance process
  • Ensure that all key process information is provided to other departments,
  • Support Manager`s decisions related to general administrative initiatives to ensure that corporate directives are delivered to their teams,
  • Lead by example, inspire confidence, trust and respect in others, communicate regularly with their team with regard team specific information,
  • Display an understanding/appreciation of team concerns/issues both to team members, direct manager and where appropriate Senior Management.
  • Create risk awareness culture in a team
  • Sound understanding of all risk and controls associated with all tasks undertaken by the team
  • Identify risks associated with new and existing processes and implement measures to control
  • Ensure periodic spot checks are completed
  • Ensure that all errors are identified, recorded and reviewed, and appropriate action taken to address root cause and avoid repeat occurrence
  • Participate in process improvement initiatives and actively encourage new ideas from team members
  • Motivate team members and share experience and expertise


  • Bachelor’s / Master’s degree in an accounting related discipline
  • A minimum of three years relevant work experience
  • Technical knowledge how financial instruments works - both listed and unlisted.
  • An in-depth technical knowledge of middle office and/or back office procedures gained within a cross-product operations role would be beneficial
  • Computer literacy, highly skilled in the use of spreadsheets, word processing packages
  • Excellent teamwork, interpersonal, oral and written communication skills.
  • Excellent verbal and written communication skills in English
  • Dependability, flexibility and the ability to lead by example,
  • Very good organizational skills,
  • High degree of accuracy
  • Ability to adhere to rigid deadlines;
  • Team spirit, can do attitude
  • Self-motivation and the ability to work independently and as part of a team

Our offer:

  •  Full time contract of employment
  • City Centre locations close to main railway station and flexible working arrangements
  •  Flexible benefits package, including life and medical insurance, health screening,  fitness discount programme, employee assistance program
  •  Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
  • Pension scheme 
  • On-site childcare and a parental buddy programme
  • Exciting opportunities for career and global mobility
  • Diverse and inclusive environment
  •  Employee Referral Program
  • Recognition programmes
  • A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)


Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: