Trwa ładowanie. Prosimy o chwilę cierpliwości.
Data aktualizacji: 2022-11-29
Poznań, Gdańsk, Wrocław, Warszawa, Kraków, wielkopolskie, pomorskie, dolnośląskie, mazowieckie, małopolskie
IT, Konsulting
Data aktualizacji: 2022-11-29 Aplikuj
PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer.

Job Description & Summary

The ServiceNow Application Portfolio Management team supports the PwC global territories, by enhancing and managing the ServiceNow platform in support of the company's Business application strategy. We are a global team that supports innovative technology to reduce operating costs, manage risk, and maximize the value of the APM service to the firm.

ServiceNow Developer/APM


As a ServiceNow Developer, you will,

  • Engage with stakeholders to understand user stories and determine requirements

  • Provide guidance on what is configuration vs customization with a focus on solutions that remain as close to out of box functionality as possible.

  • Customize and develop ServiceNow applications and support rollout of new applications and modules.

  • Configure Application UIs and Workflows

  • Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

  • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance

  • Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus

  • Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets

  • Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate

  • Ensure that configuration is consistent across development, testing, and production environments.


The Candidate

 We are looking for the following experience and skills:

  • 3+ years of experience working in a development role for a ServiceNow Platform

  • 2+ years of experience as a ServiceNow administrator

  • Working knowledge of Application Portfolio Management module would be considered as valuable asset

  • Experience in transitioning technology from locally focused to centralized technology service organization.

  • Experience with ITSM functions and modules within ServiceNow

  • Understanding of RESTful Web Service and APIs.

  • IT and Security management best practice (ITIL, COBIT, ISO standards).

  • Experience developing workflows and supporting service technology teams

  • Experience in developing solutions in JavaScript and Glide

  • Previous working experience with APM module would be an great asset


Desired Certifications:

  • ITIL Foundations Certification

  • ServiceNow Developer Certification(s)


Essential Skills:

  • Conceptual skills

  • Ability to articulate and document the desired business outcome

  • Ability to remove ambiguity from requirements

  • Service orientation with a focus on quality and customer satisfaction

  • Unit and regression testing to strive for first time right deployments

  • Troubleshooting and Diagnostics

  • Conceptual skills

  • Communication skills (verbal and written)

PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - list of entities:, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.