Job Description & Summary

The ServiceNow Application Portfolio Management team supports the PwC global territories, by enhancing and managing the ServiceNow platform in support of the company's Business application strategy. We are a global team that supports innovative technology to reduce operating costs, manage risk, and maximize the value of the APM service to the firm.

ServiceNow Developer/APM

As a ServiceNow Developer, you will,

• Engage with stakeholders to understand user stories and determine requirements

• Provide guidance on what is configuration vs customization with a focus on solutions that remain as close to out of box functionality as possible.

• Customize and develop ServiceNow applications and support rollout of new applications and modules.

• Configure Application UIs and Workflows

• Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

• Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance

• Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus

• Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets

• Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate

• Ensure that configuration is consistent across development, testing, and production environments.

The Candidate

 We are looking for the following experience and skills:

• 3+ years of experience working in a development role for a ServiceNow Platform

• 2+ years of experience as a ServiceNow administrator

• Working knowledge of Application Portfolio Management module would be considered as valuable asset

• Experience in transitioning technology from locally focused to centralized technology service organization.

• Experience with ITSM functions and modules within ServiceNow

• Understanding of RESTful Web Service and APIs.

• IT and Security management best practice (ITIL, COBIT, ISO standards).

• Experience developing workflows and supporting service technology teams

• Experience in developing solutions in JavaScript and Glide

• Previous working experience with APM module would be an great asset

Desired Certifications:

• ITIL Foundations Certification

• ServiceNow Developer Certification(s)

Essential Skills:

• Conceptual skills

• Ability to articulate and document the desired business outcome

• Ability to remove ambiguity from requirements

• Service orientation with a focus on quality and customer satisfaction

• Unit and regression testing to strive for first time right deployments

• Troubleshooting and Diagnostics

• Conceptual skills

• Communication skills (verbal and written)