Strefa Klienta
TÜV Rheinland is a leading global independent testing service provider with 150 years of experience and more than 20 000 employees worldwide. Our independent team of experts stand for the quality and safety of people, technology, and the environment in nearly every sphere of life, as well as offering training in a broad range of fields and industries.
In 2018, we created the Shared Service Centres Organization to support our business with three locations: Cologne, Germany; Katowice, Poland; and Dalian, China. As the internal service provider to TÜV Rheinland, the SSC Organization strives for excellence in everything we do. We have a passion for what we do. And we love what we do. Join our dynamically growing team of professionals and a company with long-lasting tradition, firm values, and a courageous vision for the future.
IT Helpdesk Specialist with German
In this position you will be responsible for various operational IT Support activities within a Service Desk area in our Shared Services Center office in Katowice. You would be joining a developing support team, which is supporting with all employees of TÜV Rheinland Group.
WHAT TASKS CAN YOU EXPECT?
- SPOC for all IT related issues and service requests
- Remote Incident Analysis
- Remote Incident Resolution if applicable in 1st Level
- End user advice on SR related to IT. Such as IT equipment, IT software, rights management and other
- Documentation of incoming SR and IR in the ITSM System
- Routing of SR and IR to responsible 2nd and 3rd Level Teams if not solvable within 1st Level
- Support of TUV IT colleagues in ITSM (handling and routing advice).
- Setup of ITSM Knowledge Base Articles
WHAT SKILLS AND EXPERIENCES SHOULD YOU HAVE?
- 1 years of experience in similar position
- Fluent in German (verbal and written) and communicative in English
- Very good communication skills and strong customer driven focus
- General IT understanding
- Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
- Experience in working with ticketing system
- Knowledge of Microsoft Office Products like Outlook, Skype for Business
- Attention to details and problem-solving attitude
WHAT CAN WE OFFER TO YOU?
- Stable job based on an employment contract
- Annual bonus
- A package of benefits: private medical care, Accident Insurance, sports card, gift vouchers for special occasions, additional compensations from the Company Social Benefits Fund based on the internal policies
- Work in a friendly, diverse and high qualified team with positive and cooperative working atmosphere
- International environment and daily usage of foreign languages
- Real development opportunities
- Direct communication and no formal dress code
- Comfortable working space in a modern office in Katowice (Poland)
- Flexible working hours and home office (only from Poland)
- Employment recommendation programme
If you want to join our team and take part in the recruitment process, please apply and send your CV via button below. We are looking forward to working with you!
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