Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You’ll help our team develop programmes and applications that cater to PwC’s strategic technology needs using your knowledge of technical domains of application.

Global Collaboration Platform Support Engineer

Basic Qualifications: 

• Relevant Years of Experience: 1-2 year(s)
• Willingness to learn

Preferred Knowledge/Skills:

• Knowledge and experience on amazing customer support
• Willingness to learn fast
• Good english written and spoken

Good to have

• Knowledge of ServiceNow Tool

Responsibilities:

Supporting Webcasts in APAC and EMEA region

• Setup webcast in the system
• Coordinate preparations with technical advisory to the local team

Supporting Webex and VoD incidents including:

• Dispatching ticket to the vendor
• Solving problems for users
• Analyzing and delivering Root Cause analysis

Preparation of Daily/Weekly/Monthly reports

• Problem determination and resolution within SLA's
• Perform Root Cause Analysis for the incidents
• Coordination with Local & Global Teams for various issues