Overview

BNY Mellon powers individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK).
With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level.
The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting and investment operations.

Team description:

The Shareholder Services team respond to requests from mutual fund shareholders via phone, email or other mechanisms to provide information, make updates to shareholder accounts, correct or escalate errors as appropriate. Team is also maintaining the shareholder satisfaction and providing fast, efficient, accurate service with a limited number of handoffs to ensure shareholder needs are met and aligned with Client expectations and regulatory requirements.

Analyst, Shareholder Service is responsible for:

• Pro-actively formulate proposals to improve systems, procedures, reporting and contribute to updates to policies via providing feedback
• Assist and/or conduct trainings related to the process
• Maintain data in the TA platforms/systems
• Send and respond to internal queries
• Escalation of any issues or queries to the Manager
• Prepare reporting to Clients and investors through the appropriate and dedicated TA platform
• Answer/reply queries received vie email, phone or webchat in an efficient and professional manner
• Any additional tasks or project work assigned to you by the Manager

Qualifications:

• at least one year of experience, financial services preferred
• Strong Microsoft Office skills, with a focus on Excel.
• Superior oral and written communication skills.
• Excellent analytical, organizational and time management skills
• Ability to multi-task, manage multiple projects and meet deadlines.
• High level of accuracy and professionalism
• English fluency required

Our offer:

We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals:

• Full time contract of employment
• Life and medical insurance, pension scheme
• Diverse and inclusive environment strengthened with your unique perspective
• Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs
• Parental support, including back-up childcare, on-site kindergarten and buddy program
• Structured career development and possibilities for and global mobility
• Exciting opportunities for career and global mobility
• Well-defined recognition programs helping you build your personal brand
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package including fitness discounts and cafeteria system
• Employee Referral Program
• A multitude of opportunities to get involved in community and charity projects through Employee Resource Groups (ERGs)

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.