Senior Dispute Management Specialist with English
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Previous experience in O2C/Dispute Management area
- Fluent command of English
- Common use of Microsoft Office Software Applications in particular Excel
- Good Customer Service skills and client-focus attitude
- Ability to work under pressure with deadlines
- Strong interpersonal skills and proactive approach
- Good analytical skills and attention to details
What duties will help you grow?
- Researching client specific disputes and deductions for validity and raising credits for valid queries
- If deduction is invalid, providing proof to support collection efforts
- Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge
- Reviewing account reconciliations, problem accounts, suggesting solutions and re-routes or escalating based on own judgment
- Continually striving to improve the process in the client context
What have we prepared for you?
Personal and professional development:
• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
• We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
• Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more.
• Private medical care, which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video: Who are we statistically at Capgemini Poland in 2022?
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).