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A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
Senior Workday Integration Analyst
Area of responsibility
- Investigate and analyze complex technical incidents received from L1 support and identify if root cause is data, configuration, or technical issue
- Perform impact analysis, recommend solution, implement changes for issues detected in Workday custom integrations
- Identify possible performance improvements for Workday custom integrations
- Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact
- Participate in ticket escalation meetings with L3 support to discuss investigation and solution strategies
- Collaborate effectively with Workday support specialists across modules or business areas within the greater team, and raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application
- Peer review teammates' solution and deliverablesz
Candidate profile
- At least 1 year of experience with Workday as integration analyst, functional analyst or HR Administrator
- General Workday HCM module knowledge and know-how
- Prior experience in the following Workday technologies
- EIB
- Workday APIs
- Workday Business Processes
- Workday Report Writer and Calculated Fields
- Prior experience in the following Workday integration technologies would be an asset :
- Workday Studio integration
- Report as a Service
- 3rd payroll integration
- Workday connectors
- Payroll (PECI/ PICOF)
- BIRT report design
- XSLT Transformation
- Ability to work with XML, JSON files
- Prior hand-on experience with Workday data analysis, PoC and problem solving
- Prior experience working with ticketing tool, (preferable ServiceNow)
- Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
- Understand the nature of business within a large multinational organization (e.g. time zone differences, cultural diversity, offshore colleagues)
- Ability to work independently, as well as part of a team
- Excellent communication and analytical skills
- Fluent English
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