Overview

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Senior Specialist, Service Management - to join our Technology Services Group team. This role is located in Wrocław, Hybrid.

Team Description:

Technology Services Group (TSG) is the technology enabler for our firm. Our services provide a strong, resilient, and stable platform to host business processes while enabling innovation

Our Technology Production Services team is dedicated to ensuring that our technology environments are best in class. We run the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Role Description:

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future.  If you are a collaborative continual learner with a global mindset and a desire to contribute to our company’s top priorities, this is the place for you.

Service Management is responsible for proactive governance, control and continuous improvement of the Production Services Operating model, underlying IT operational processes and supporting tools to ensure optimal and effective service delivery, production stability and regulatory compliance.

Reporting and analysis of performance metrics to drive service delivery quality, mature capabilities that are common across processes and ensure that the processes are integrated to yield efficiencies and improvements that contribute to a more stable production environment

In this role, you’ll make an impact in the following ways:

• Act as a strategic partner between the Business / Tech stakeholders and reporting team to devise solutions to enhance reporting and data management
• Perform data mapping analysis to understand the availability and quality of data
• Ensure that quality, completeness, security, privacy, and integrity of data
• Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables
• Report on production stability and provide analysis for any variances observed
• Create risk and compliance reports to support various regulatory and control requirements
• Leverage data insights to identify opportunities for improving the efficiency and effectiveness of Production Services organization. Cross collaborate as needed to drive initiatives to completion
• Fielding ad-hoc questions on reports from regulators, internal senior risk leaders, and audit partners

To be successful in this role, we’re seeking the following:

• 5+ years of technology experience preferred
• Bachelor’s degree Computer Science/ Graduate degree in Data Science
• Experience in creating and maintaining dashboards and helping users understand data and patterns
• Experience in using business intelligence tools (Tableau, Business Objects)
• Experience with Databases (Oracle Exadata preferred), Python and R
• Knowledge of ITIL framework and ServiceNow is a plus
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Positive team player attitude with excellent verbal and written communication skills
• Excellent communication and presentation skills

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.