Application Support Specialist - CRM and ERP systems

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

CEE BSS is an internal technology team providing services in the area of support, development and testing of the wide range of core systems implemented in PwC network firms. 

Application Support Specialist - CRM and ERP systems

Currently we are setting up a new service to offer Level 1 support for our CRM (Salesforce)  and ERP (SAP) applications and we are looking for the suitable candidates to facilitate the process.
 

Role  

• You support our internal customers and process inquiries related to our core applications for BOS Process Management (BPM). All inquiries are documented in our ticketing system (ServiceNow)  

• You work in a newly built and dynamic team. Together we support our customers with support inquiries and service requests. We work together with various teams within PwC Switzerland and the global PwC network.  

• In the area of ERP, we support our users in using the systems for time capture (Replicon), expense management (SAP Concur), procurement (Coupa) and engagement management/finance management (SAP S/4HANA). Our processes for project setup and management, accounting/dunning and quality control are particularly relevant here.  

• Our application for Customer Relationship Management (CRM) is Salesforce. Together with the team you are responsible for supporting marketing activities, managing customer data and project offers. This also includes our risk processes for KYC (Know Your Client) and Risk and Independence.  

• You maintain close contact with the various application managers and will be involved in system/software updates. You will help with the design of new processes, their documentation and the continuous maintenance of the internal knowledge management system.  

• You develop your technical and personal skills through regular feedback and on-the-job training. You have the opportunity to work on the ongoing projects.
   

Profile  

• You have experience in the commercial area gained in a multinational company and ideally some experience in support.  

• Your service-oriented personality allows you to respond quickly to the needs and concerns of your internal customers.  

• You have a good understanding of systems and processes for ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management). Specific experience with the applications mentioned (e.g. SAP) is an advantage, but not a must.

• You are a quick learner  and have an analytical  approach. This allows you to quickly find your way around our technical applications, business processes, guidelines and policies. 

• You don't shy away from challenges and accept responsibility. 

• You want to learn in a dynamic work environment and make your contribution to the success of the team.  

• You are fluent in English.
   

Our offer: 

• work flexibility - openness for your preferences regarding contract form (B2B or employment contract), hybrid working model, flexible start of the day, workation, sabbatical leave and additional summer solutions (e.g. Slow Fridays),

• development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. Microsoft and Celonis and conversations with native speaker,

• wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), various insurance packages (incl. foreign travel insurance), coaching, psychological consultations, concierge for young parents, sports groups and more, 

• access to an online cafeteria where you may find i.a. vouchers (e.g. Zalando, Ikea, Allegro, Frisco), discounts for IT devices (e.g. Apple, Lenovo, Orange) and car purchase, Multisport card,

• 3 paid hours for volunteering per month, 

• and when you start enjoying PwC as much as we do, you may get a financial bonus in exchange for recommending your friend to work with us.