Infrastructure Monitoring Engineer

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Infrastructure Monitoring Engineer 

(2 year employment contract or B2B)

Location: Warszawa/Kraków/Remote

Responsible for ongoing administration and support of the Infrastructure Monitoring application DataDog in a complex production environment. Works closely with clients, support and implementation teams and peers to understand fairly complex business requirements that drive the analysis and design of quality technical solutions.

An ideal candidate will be required to troubleshoot and monitor issues that require adept knowledge of Datadog, network devices, servers, applications and databases. They will also be able to take their expert technical skillset and mentor other team members through difficult technical situations.
 

Job Prerequisites:

• 4 years experience in Infrastructure Monitoring (network infrastructure, servers, applications and databases)

• 2 years experience in a Saas Infrastructure Monitoring application or APM tool  (Datadog, Grafana, Prometheus,Dynatrace, New Relic, AppDynamics). DataDog is Preferred.

• Working experience with SNMP V2 and V3, traps, OID’s and MIB’s

• Basics Shell scripting and  Python programming language.

• Working experience in a DevOps environment.

• Strong knowledge of documenting technical standards and procedures.

• Strong diagnostic and analytical abilities.

• Genuine interest in improving Infrastructure Monitoring performance and developing new skills in this area.

• Willingness to learn and adapt in a rapidly evolving environment.

• Able to work independently or as a part of the team.

• Excellent written and verbal communications skills.
   

The Candidate

Demonstrates extensive abilities and/or a proven record of success on a team doing the following:

• Responsible for Infrastructure Monitoring related functional analysis, developing monitoring functional specifications, requirements definition, data mapping, function mapping, setting of configurations, integrations with other tools, prototyping and testing for complex Infrastructure Monitoring.

• Provides user support from Infrastructure Monitoring perspective.

• Performs analysis and judgment outside established protocols.

• Writes standard operating procedures for Infrastructure Monitoring related tasks,  alerts and responses, reporting and solving incidents, etc.

• Works effectively with co-workers.

• Works effectively with multiple client contacts, initiates interaction to clarify and improve relationships with clients.

• Translates broad project scope and goals into detailed work plan with tasks, accountabilities, dependencies, milestones and deadlines; monitors project plans to ensure progress.

• Balances multiple priorities and responds to day-to-day problems while maintaining progress on regularly scheduled project work.

• Takes personal responsibility for quality and timeliness of results for projects and tasks.

• Consistently proposes original solutions, proposals, recommendations within the context of a discrete project or objective.

• Provides timely status updates to supervisor and client management highlighting potential issues/problems.
   

Our offer: 

• work flexibility - openness for your preferences regarding contract form (B2B or employment contract), hybrid working model, flexible start of the day, workation, sabbatical leave and additional summer solutions (e.g. Slow Fridays)
• development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. Microsoft and Celonis and conversations with native speaker
• wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), various insurance packages (incl. foreign travel insurance), coaching, psychological consultations, concierge for young parents, sports groups and more
• access to an online cafeteria where you may find i.a. vouchers (e.g. Zalando, Ikea, Allegro, Frisco), discounts for IT devices (e.g. Apple, Lenovo, Orange) and car purchase, Multisport card,
• 3 paid hours for volunteering per month
• and when you start enjoying PwC as much as we do, you may get a financial bonus in exchange for recommending your friend to work with us.