Customer Sales & Services Consultant (ICH Europe)
Customer Sales & Services Consultant (ICH Europe)
Your responsibilities
The Customer Sales & Service (CS&S) functional team is aligned to the Intelligent Consulting Hub division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.
The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.
We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.
Our requirements
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Minimum bachelor’s degree
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2+ years of experience within Consulting (preferred) and/or other industry experience
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Depending on your experience you will be considered for Analyst or Consultant position
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Solid knowledge and direct experience in leading transformative changes in digital customer sales and service, customer experience design
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Experience in Marketing or Sales tool user experience (Adobe, Salesforce…)
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Salesforce Marketing or Sales Cloud experience
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Proven ability to work creatively and analytically in a problem-solving environment
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Excellent English communication skills (written & spoken) required
What we offer
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Challenging job in a dynamic, professional, international and multicultural environment
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Opportunity to gain exceptional on Polish market, skills, knowledge and experience on large scale international projects
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The unique chance to work in a global network using only state-of-the-art tools and technologies
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One of a kind experiences with best know-how, with broad access to certifications and professional industry-recognized trainings.
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Very attractive and competitive salary as well as a well-defined career path shaped to the individuals career focus & priorities
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Attractive benefits package: Remote/Hybrid way of work, Cafeteria System, Multisport card, Lunch card, Private medical care, Employee Assistance Program, 100% paid sick leave, AMEX Gold Card, Lounge Club Priority Pass, Life insurance, Employee referral program and much more…
Benefits
sharing the costs of sports activities
private
medical
care
medical
care
sharing the costs of professional training & courses
life
insurance
insurance
remote work opportunities
corporate credit
card
card
pre-paid
cards
cards
employee referral program
opportunity to obtain permits and licenses
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- corporate credit card
- pre-paid cards
- employee referral program
- opportunity to obtain permits and licenses
Intelligent Consulting Hub is a part of Europe Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations across Europe. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland part of ICH Consulting Hub is located in Warsaw, Kraków, Wrocław, Łódź and Gdańsk. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.
“Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, ICH Consulting Hub Lead
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
Working conditions
- Employment contract (Umowa o pracę)
- Headquarter in Warsaw with offices in Kraków, Wrocław, Łódź and Gdańsk.
- We are delivering our work mostly remotely but knowing that Intelligent Consulting Hub Europe (ICH) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required.
I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.
I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
Please be advised that only selected candidates will be contacted.
