
In SimCorp, we assist some of the biggest financial institutions in the world to be fruitful by simplifying their investments, accounting, and operations.
Our flagship product, SimCorp Dimension®, is a fully integrated front-to-back investment management solution, used by more than 200 clients located all over the world. It includes front office, middle office, back office data, and reporting solutions.
SimCorp continuously enhances the portfolio of offerings to remain at the forefront of industry technology and trends. On top of this, over the last few years, we have been honing our service delivery and support model to implement SimCorp solutions to our clients and take ownership of running installations in the best possible way.
This is why our Advanced Delivery Center (ADC) has been forged. First established in 2016 in Warsaw, Poland and extended to Manila, Philippines in 2021. Business Consultants in the ADC work, in close collaboration with our market units, on business functionality and solution workflows to tailor and deploy configuration of SimCorp Dimension to our customers.
Why this role is important to us
We are currently looking for a Consultant with fluent German to join the ADC Operational Services team in Warsaw. The team assists Global Services with project deliveries and operational support for clients spread over various locations. In this role you will be part of a team dedicated to one of SimCorp’s key clients in Germany.
What you will be responsible for
- Analyzing client’s issues, defined topics and requirements, and finding solutions
- Providing operational services (2nd and 3rd level support) for the client remotely (ticketing system/emails/calls/video calls)
- Supporting the client within the business functional part, that is mostly Front-Office and Bank Accounting area (i.e., booking trades, adding interest rates, recording trades into General Ledger)
- Optimizing business processes and changing configuration in SimCorp Dimension®, our market-leading investment management software system
- Frequent communication with clients in Germany and some documentation in German language
- Collaborating with consultants and developers to work out a solution
- Occasional involvement in projects aimed at implementation of new functionalities within SC Dimension system