BNY Mellon powers individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level. The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting and investment operations.

Team Overview: 

The Team works on multiple levels with internal and external stakeholders serving as the main points of contact for Fund Accounting clients. Team members:

• Manage the client experience by providing service and initiative updates.
• Help with analysis and prioritization of business requirements for internal functional operating teams and at a client level. 
• Promote development of automated services.

Responsibilities:

• Actively manage and develop relationship by maintaining regular contact with allocated clients to act as liaison between the customer and Fund Accounting.
• Identify areas causing challenges, areas for improvement and cooperate with relevant stakeholders to implement changes.
• Work with business teams to define requirements for process automation.
• Review and work with client and third parties to improve quality of client instructions.
• Promote Standardized Service offering globally (e.g. Nexen, Signals, TRACE). 
• Conduct review meetings to discuss issues with internal and external stakeholders. 
• Maintain up-to-date records on client activity.
• Monitoring of Service Level Agreement Key Performance Indicators. 
• Maintain technical and managerial capability for job, specifically, develop an in-depth knowledge of all products and service offerings, keeping abreast of market and industry developments.
• Monitor activity and departmental processes to ensure adherence to service levels, procedures, and regulatory requirements.
• Implement and maintain a robust control environment for the function while managing risk.

Qualifications:

• Experience with implementation of process automation or digital tools.
• Data and gap analysis skills. 
• Business analysis or prior Business Analyst role.
• Technical knowledge of technology tools (e.g. VBA, basis of SQL, JIRA, power query) is a big plus.
• Experience in any cycle of the Fund Accounting operational environment or project management/governance.
• Ability to work on a self-directed basis and in a team environment.
• Proven problem solving and negotiation skills.
• An effective communicator on all levels with solid presentation skills.

Offer:

• Full time contract of employment.
• City Centre locations close to main railway station.
• Hybrid model of work.
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program.
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing need.
• Pension scheme.
• On-site childcare and a parental buddy programme.
• Exciting opportunities for career and global mobility.
• Diverse and inclusive environment.
• Employee Referral Program.
• Recognition programmes.
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.