A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

The Global People Technology team is responsible for the strategy, support and operational maintenance of our network-wide Human Capital technologies. We support the business led people strategy by providing an optimised toolset to enable these critical and rapidly evolving processes. Our mission is to be curious trusted advisors who collaborate to deliver simple, personalised experiences for our people. 
 

Currently, we are looking for:

Product Analyst - Onboarding and Recruiting Manager

Apply if you have:

Demonstrates intimate abilities and/or a proven record of success working on Human Capital technology projects, preferably for a global network of professional services firms including:

• Possessing expertise in and a passion for Onboarding and Recruiting technologies and business processes;
• Understanding of product implementation and management experience with custom off the shelf (COTS) and SaaS applications;
• Demonstrating experience with product roadmaps;
• Displaying awareness of project management methodologies, tools and techniques;
• Utilising a collaborative working style within and across teams at all levels, both internally and with vendors;
• Exhibiting superior communication and stakeholder management skills with the ability to communicate verbally and in written formats;
• Possessing influencing and negotiating skills;
• Displaying global acumen, by having worked across cultures and backgrounds;
• Managing time, workloads, and priorities in a proactive manner;
• Providing relevant, accurate and up-to-date information to leadership;
• Supporting alignment to established technology standards, practices and processes;
• Willingness to dive in and be a team player;
• Supporting continuous improvement efforts across the products and regions;
• Supporting projects as required, from analysis through to implementation;
• Assisting with troubleshooting/resolution of escalated product issues;
• Supporting the development of Service Level Agreements (SLAs), dashboard reporting, usage statistics, administrator actions and other service-relevant data;
• Identifying business issues and liaising with relevant business and IT leaders to maintain alignment;
• Utilising and being aware of technical security operations and information security standards;
• Supporting continuous service improvements for the customer and end user experiences;
• Displaying customer focused background with commercial awareness and strategic thinking capability;
• Providing high levels of customer service to IT users in a large organisation;
• Possessing experience with stakeholder and vendor management and escalation liaison;
• Collaborating with Operations Managers to craft communications for service outages and interruptions & technology changes to the business;
• Drafting communications for enhancements;
• Approving internal requests for changes (RFCs); and,
• Reviewing and analysing regular application-related reports provided by Operations Manager to identify trending issues and to drive efficiencies.

By joining us you gain:

• work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (...) and conversations with native speaker,
• medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 
• possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 
• 3 paid hours for volunteering per month, 
• additional paid Birthday Day off,
• and when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

• apply, 
• talk to our Recruiter on a short HR screening call,
• get to know each other better during an interview with the recruiter and hiring manager.

With any queries please contact pl_ITrecruitment@pwc.com with job title in the subject.