Essential duties & responsibilities:

​​​Collections & Dispute management:

• ​Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms

• ​Complete daily worklist, follow all appropriate steps as per collection strategy set up in system

• ​Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers

• ​Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy

• ​Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP

• ​Negotiate and prepare payment agreements as an alternative payment option for customers

• ​Escalate collection issues timely and properly

• ​Resolve disputed invoices by regular interactions with commercial team

​Credit:

• ​Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders

​Bad debt:

• ​Reduce provisioned amount by active collections

• ​Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge

​Continues Improvement:

• ​Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine

• ​Keep maintaining internal process documentation and updating it once this is required

​Others:

• ​Comply with all internal control procedures to ensure accurate financial records

• ​Provide internal/external auditors with selected samples and collaborating with them directly

• ​Contribute to accurate customer master data elements

• ​Prepare regular & ad hoc reports for various stakeholders

• ​Perform all other related work as assigned by management and support other I2C functions (Back Office, Credit) if this is required

Education & special trainings:

• ​​​​BS/BA in Business Administration, Accounting, Finance or related field

• ​Advanced MS Office skills

• ​Fluent spoken and written German and English

• ​Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others) ​

Qualifications & experience:

• ​​​​Between 2 and 4 years of I2C experience

• Independentlyperforming all I2C operations​

• Knowledgeof entire I2C process for assigned cluster​

• Ability to manage well relationship with stakeholders including finance andcommercial teams​

• Proposing process improvements and delivering it  ​​​ 

Physical & mental requirements: 

• ​​​Ability to work well with cross-functional teams and multi-task

• ​Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively

• ​Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment

• ​Effective problem-solving skills​​