We work in a hybrid model! Recruitment process for this position and onboarding trainings are conducted online. 

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

About the role:

A Business Outcomes Officer (BOO) is a senior level executive role, driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services.

The BOO, as face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, supporting sustainable and transformative growth and proactive orchestration of the Business Services’ and Group assets to maximize business impact for our clients and Capgemini Business Services

Our Requirements:

• Strong track record of transformation programs, driving results and achieving measurable outcomes.
• Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools.
• Excellent leadership and communication skills.
• Strategic mindset and out of the box thinking.
• Knowledge of integrated business process with deeper knowledge on finance and accounting, Supply chain strategy, planning and operations towers.

Your future tasks:

The specific job responsibilities of a BOO vary depending on the client (company and industry specifics), but typically include:

• Defining vision and business strategy, pursuing innovation strategy.
• Defining, owning, and driving business outcomes that have high demonstrable business value to our clients as defined per industry.
• Delivering additional commercial and profitable value to Capgemini Business Services.
• Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion.
• Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.
• Accountable for engagement budget and actuals, in particular delivering the expected outcome-based revenue and margin.
• Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology.
• Delivering over and above to our clients and converting the customer delight into recognition and growth, owning client’s and Capgemini Business Services’ reputation.
• Bringing the power of the Group to client account(s) and orchestrating other parts of the Group’s portfolio beyond Business Services to deliver outcomes to the client.
• Leading and shaping the market story on Capgemini Business Services’ value proposition.
• Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees.
• Driving the organizational transformation and being the guardian of contractual outcomes and the future agenda for the client-Capgemini Business Services partnership.
• Mitigating risks and serving as top-level escalation point.

What have we prepared for you?

A lot of benefits: 

• Flexible working hours
• Equipment package for home office
• Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms
• Access to Capgemini Helpline with possibility to chat with therapists
• Bonuses for recommending your friends to Capgemini.
• Access to Inspiro app with rich audiobooks database
• Access to our NAIS benefit platform (40+ options available: Netflix, Spotify, Multisport, cinema tickets, etc.)

Personal and professional development: 

• 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform
• Platform with free access to Pluralsight, TED Talks, Coursera materials and trainings
• Free access to Udemy Business account with ability to use during and outside working hours
• Transparent performance management policy.​​​​​​

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

• No official dress-code.
• Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more.
• Day off for volunteering
• Ability to implement world-changing initiatives thanks to our Grant Program

Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

One of Capgemini Poland’s business units that you can join is Business Services. Created by teams with extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation. In Business Services, we speak over 30 languages! We believe that a mix of unique skills and experience is a key to success. That’s why we trust you, and we are ready to get to know your expertise by giving you independence and development possibilities.

It's time to #Get the Future You Want!

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

Do you want to get to know us better? Watch this short video: Eksperci w biznesie, czyli jak możesz rozwinąć karierę w Capgemini

Do you have any additional questions about working at Capgemini? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.