Overview

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of  Associate, Shareholder Services II to join our Shareholder Services team. This role is located in  Wroclaw, Poland- HYBRID

Team description:

The Shareholder Services team respond to requests and queries from mutual clients which are received via phone, email, or written postal enquiry. Escalate errors as and when appropriate. The team are responsible for maintaining and ensuring that we meet our agreed KPIs with our clients. We are responsible for providing a fast, efficient, accurate service with a limited number of handoffs to ensure the shareholder needs are met and aligned with Client expectations and regulatory requirements.

In this role, you will make an impact in the following ways: 

• Respond to client queries via telephone, email, written enquiry or web chat in an efficient and professional manner. 
• Dealing with escalations in the form of email queries which are received either from the client or internally to ensure they are acted upon in a timely manner.
• Supporting the less experienced members of the team with any queries which they may have.
• Prepare and check reporting to Clients and investors through the appropriate and dedicated TA platform.
• Act as an SME for any projects which involve the Poland client service centre.
• Conduct training with any new starts or any ongoing cross training which is required.
• Reviewing team procedures as and when they come up for review.
• Responsible for issuing the daily work plan to the team to ensure they know what tasks they are completing that day and what their priorities are.
• Take responsibility for specific supervisory review, training, and approval actions.

To be successful in this role, we’re seeking the following: 

• 3-5 years of total work experience; experience in financial services, contact centre or client service preferred
• Strong Microsoft Office skills, with a focus on Excel.
• Superior oral and written communication skills.
• Excellent analytical, organizational and time management skills
• Ability to multi-task, manage multiple projects and meet deadlines.
• High level of accuracy and professionalism
• Fluent in written and spoken English is essential for this role.

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’
• Forbes Blockchain 50 

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.