Overview

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Team Overview: Corporate Trust 

With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. We`re building the team in Wroclaw, so we have number of open roles – join us today!

We’re seeking a future team member for the role of Associate, Client Service Representative II to join our Corporate Trust EMEA Client Services team. This role is located in Wrocław, - hybrid model. 

This role is part of a team supporting onshore client service Mangers in Corporate Trust providing trustee and agency services to the capital Markets. With a focus on conventional debt and structured finance to teams based in the Milan.

In this role, you’ll make an impact in the following ways: 

• Responds to client questions on BNY product features and provides technical assistance for the most complex issues that have been escalated.
• Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
• Perform functional based activity which supports onshore servicing of the clients, such as receivables, ticklers, control reporting and project related activity.
• Investigates errors in client accounts and statements.
• Acts as the point of contact for the Italy Client Service Managers and is a point of escalation for issues and complex situations.
• Monitor receipt and disbursement of funds through to settlement.
• Handling Audit and Compliance Queries.
• Liaison with internal support areas such as Bond Operations, Custody Operations, Cash Operations, Asset.
• Perform onboarding and termination functions that ensure a strong control environment.
• Supervises the end-to-end deliverables and overall service quality.
• Works in close collaboration with internal teams, building relationships.
• Regular communication with external parties, including but not limited to, the portfolio manager, loan agents, trading counterparties, auditors, rating agencies

To be successful in this role, we’re seeking the following: 

• Strong PC skills (including Microsoft® Word , Excel, PowerPoint, etc.)
• Fluent spoken and written English language skills,
• Ability to with stand work pressure and deliver with speed and accuracy
• Adaptability (ability to modify approach as situations change, and to easily accept changes to own organization or job requirements)
• Analytical Skills (possess data interpretation and basic Excel knowledge)
• Italian language is an advantage.
• Financial instruments knowledge (bonds, loans) is an additional asset. 

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.