For our Client, a global leader in FMCG industry with an office located in Warsaw, we are looking for candidates interested in the position of Senior Employee Request Management Specialist with German.
Senior Employee Request Management Specialist with German
Senior Employee Request Management Specialist with German
Work place: Warszawa
Ref. no 67/6/2025/MW/12411/4020
Requirements
- strong understanding of operational HR processes and usage of ticketing systems from a backend and user perspective; proven experience in such an environment or similar,
- proficiency in English and German (C1),
- very good service-oriented mindset, strong interpersonal skills with the ability to communicate clearly and effectively with various stakeholder from different locations,
- interest in invoice management and collaboration with vendors,
- continuous improvement skills, proven by e.g. lean six sigma certification or Scrum, Agile methods,
- capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail.
Responsibilities
- ticketing system: drive self-service capabilities by co-creating a comprehensive knowledge base and analyzing request frequencies, aiming to equip users with the resources needed to address common questions and streamline their ES and HR experiences,
- ticketing system: facilitate cross-team collaboration to improve service delivery, reduce response times, and enhance overall efficiency,
- embrace and champion continuous improvement by identifying process enhancements and best practices or even potential for automating,
- reviewing process requirements, technical functionalities and understanding internal customer needs,
- ownership of ES PO Management & vendor communication: from vendor creation, invoice management, PO creation to cost tracking.
We offer
- commpetitive employment terms based on an employment contract with an international, prestigious company,
- work in a professional environment with a well-developed feedback culture,
- flexible work model in a hybrid system (2 days a week working from the office in Warsaw),
- workation - the ability to combine work with leisure - for 30 days a year, you can work from virtually any location in Europe,
- access to a benefits platform offering discounts on company products and vouchers for cultural and sports events,
- subsidy for Luxmed/Medicover,
- subsidy for a Multisport card,
- life insurance and Employee Capital Plans (PPK).
