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As the Salesforce team at PwC Polska, consisting of 110 specialists, we respond to dynamic changes in the world around us and the needs of our clients by implementing solutions based on the Salesforce platform - a world leader in the CRM area. Thanks to our partnership and close collaboration with Salesforce, we have access to unique knowledge and the opportunity to implement their latest products, such as Agentforce, Salesforce Field Service, Marketing Cloud, Financial Services Cloud, Industry clouds and more. We combine expert knowledge in technology, business processes, and User Experience to tackle the challenges our clients face and deliver the most innovative solutions in the realm of Customer Experience.
We are looking for:
Senior Salesforce Business Analyst
Your future role:
As a Senior Salesforce Business Analyst, you are involved in all phases of the implementation project: Discovery, Design & Analysis, Build, Testing, and Go-Live, to varying extents.
- Bringing Salesforce out-of-the-box features knowledge to conversations with customers, highlighting such solutions in the design phase while evaluating the pros and cons of configuration versus customization, and proposing industry best practices,
- Helping to clean up, organize, and prioritize customer requirements, documenting them in a proper format with DoD, DoR, and AC, and leading customers through the process,
- Transforming gathered requirements into Epics, Features, User Stories, and acceptance criteria,
- Creating and managing documentation (including Process Maps, User Journeys),
- Providing ongoing business support for technical teams during build and test,
- Possessing a strong understanding of business analysis processes, tools, approaches, and industry best practices,
- Working daily with BPMN diagrams and creating business journeys,
- Closely cooperating with the Client, Project Manager, and Development Team,
- Creating business processes which will be used as a basis for technical implementation,
- Preparing and leading customer workshops,
- Consulting and advising the Client in terms of best practices and Salesforce standards.
Apply if you have:
- 5+ years of experience as an IT System/Business Analyst or a Salesforce Consultant,
- Experience in documenting business processes and requirements,
- Great communication skills,
- Ability to transfer knowledge,
- Good analytical skills,
- Ability to work independently on the projects,
- Very Good level of English and Polish proficiency,
- Knowledge regarding IT system lifecycle,
- Problem solving attitude and quick learning,
- Open mind seeking for innovative solutions,
- Knowledge of BPMN notation.
Nice to have:
- Knowledge of UML notation,
- Experience in working in Agile projects,
- Experience in working with enterprise-class CRM systems,
- Knowledge of relational database,
- Salesforce Trailhead Badges and/or Certificates.
By joining us you gain:
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
- Wide medical and well-being program - a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
- 3 paid hours for volunteering per month,
- Additional paid Birthday Day off,
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Recruitment process:
- Apply,
- Talk to our recruiter on a short HR screening call,
- Prepare a recruitment assignment and get to know us better during an interview.
Send your application today! In case you have any additional questions, contact us:
pl_ITrecruitment@pwc.com.
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