For our Client, a globally recognized brand, we are looking for candidates for the position of Customer Service Specialist with Estonian or Latvian. The role is focused on the order management area and will participate in transformation projects.
Customer Service Specialist with Estonian or Latvian
Customer Service Specialist with Estonian or Latvian
Work place: Warszawa
Ref. no 43/11/2025/KŻ/12965/4462
Requirements
- fluent in English (at least B2) and Estonian (at least B2) or Latvian (at least B2),
- first experience in similar role such as order managment area, customer care or procurement area or sales support area will be huge asset,
- knowledge of SAP system will be a huge asset,
- higher education,
- high business culture and communication skills,
- analytical attitude combined with an orientation to details.
Responsibilities
- support all aspects of order entry and order management for for Baltic region,
- cration of tickets and service of mailbox,
- ensure all orders are processed accurately and on time, within agreed KPI targets,
- cooperation with Customer Service teams,
- taking care of the quality of the process and its optimization and automotation.
We offer
- opportunity to participate in additional projects focused on process improvements within the order management area,
- clear path for internal growth and career development,
- hybrid working model with flexible hours,
- competitive benefits package including a sports card, private healthcare, life insurance, pension plan, access to an internal store with employee discounts,
- annual performance-based bonus system,
- active company community involved in sports and CSR initiatives,
- extensive e-learning and development resources,
- modern, activity-based workplace located in the heart of the city.
