Customer Care Junior Specialist with French

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

YOUR PROFILE

• Advanced level of English and French, with excellent written and verbal communication, listening, and comprehension skills.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. Additionally, Capgemini Helpline offers therapeutic support and the podcast "Let's talk about wellbeing" is available on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on the NEXT platform, plus access to Education First, Pluralsight, TED Talks, Coursera, and Udemy Business.
• Hybrid working model combining office and home office (equipment included: laptop, monitor, chair).
• Award-Winning Stability & Culture: recognized as "Top Employer Poland 2024".

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Follow us on Instagram (@capgeminipl), Facebook (Capgemini Polska), and TikTok (@capgeminipl).

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries.

Apply now!

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided every day by the purpose of unleashing human energy through technology for an inclusive and sustainable future.