Scope of responsibilities

• Own maintenance of entirety of documentation within the defined scope:
  • Manage the requests to update content of payroll knowledge database and help center tools,
  • Execute the changes of content as per defined process
• Work with all teams to extract information to translate them into usable documentation content
• Research and gather technical and background information to include in the documentation
• Write DTPs and all other required process description content irrespective of the format required
• Write relevant communication and training content (inclusive of contributions to training delivery as appropriate) to support change management process
• Prepare and maintain required reports and dashboards
• Maintain existing and newly developed payroll knowledge management documentation (DTPs, training materials, HD scenarios, entity factbook) in dedicated database,
• Maintain existing and newly developed payroll content in the help center tools
• Maintain related reporting and dashboards

Requirements - background and experience; skills and competencies

Required:

• Proficiency with HTML
• Intermediate Excel/Google Sheets skills
• Outstanding writing, editing & proofreading English ability
• Capable of managing multiple, competing priorities within tight deadlines while ensuring that quality standards are met
• Ability to explain complicated processes in clear and simplified English
• Excellent attention to detail
• Strong communication skills

Preferred

• Website/user interface design experience
• Content management and/or help centre tool experience
• Data reporting & analysis experience