About us

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.

Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.

Role Overview

• Active member of Flying Squad teams 
• Provides contract management expertise to the business to help ensure fulfilment of the contractual obligations, avoid financial penalties, maximize engagement revenue and profit 
• The role may include being a single point of contact for all contractual aspects, post-signature, for complex agreements. It will also involve support on pre-signature phase activities as well as in the post-signature phase commercial disputes or up -sells. The person in this role will be mentoring lower grade team members
• The role may include travel

Responsibilities

Participation in Flying Squad projects to:

• exhaustively review contracts and verify the delivery status/delivery readiness
• act as expert in contract management matters with business acumen
• ensure the delivery team understands the contractual obligations and provides advice and guidance to the team on all matters relating to the contract.
• ensure that contractual obligations can be fulfilled such that revenue and margin are maximized and that costs are reduced
• implement/advice how to implement commercial, contract and risk management best practice e.g. document control and archiving, management of risk register, log of deliverables etc.
• provide report to management on findings of Flying Squad projects
• actively proposing commercial/contract management process improvements within iCCM and supported engagements
• full ownership, responsibility and accountability for commercial/contract supported provided to the internal and external clients
• responsible for oversight of engagements, working in tandem with lower grade iCCM team members
• responsible for identifying risks
• proactively suggests options to drive out costs and to increase revenue and margin

May include:

• leading a regional team/project, client relationship and business development
• full ownership, responsibility and accountability for commercial/contract supported provided to the internal and external clients
• expending, if possible, the scope of services delivered
• organizing and coordinating support from iCCM team members (if required by the specific role)

Candidate’s profile

• A good understanding of typical terms and obligations found in outsourcing contracts (including specific variations that may apply to a particular market/geography because of legislation/regulation or common practice e.g. ARD, Sarbanes Oxley/SAS70, EU Data Protection, Financial Distress, etc)
• Fluent knowledge of English (verbal and written); other languages will be an advantage (in particular: Spanish)
• Excellent attention to detail
• Excellent communication skills
• Ability to handle multiple projects at the same time
• Ability to work under pressure and under tight timelines 
• Ability to work within tight timelines
• Very good problem solving ability
• Delivery service oriented
• Ability to influence peer group
• Self-motivated
• Ability to perform in complex cross-functional business environment
• Leadership skills
• Very good interpersonal skills: capable of interacting with internal and external Client on VP level
• Excellent client relationship management
• A self-starter who can work independently as well as a team lead

What we offer

• Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
• Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages.
• You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
• You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
• In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
• Our offices are conveniently located with “Bicycle-friendly” certificate!
• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.