For our Client, the global provider of workforce management solutions, we are currently looking for a highly motivated candidate for a position of
Resource Coordinator with French
Resource Coordinator with French
Work place: Warszawa
Ref. no 180490/4626
Responsibilities:
- answer all incoming phone calls and emails from clients and their employees,
- monitor and take chats,
- provide answers to customer/suppliers and resources,
- document ALL calls into Microsoft CRM software,
- act as the liaison with other departments to get answers that he/she may not have readily available,
- enroll contractors,
- ensure compliance to master agreement with the client,
- communicate daily to contractors and vendors engaged in the on-boarding process,
- communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues,
- analyze discrepancies regarding customer invoices and supplier invoices,
- take part in meetings to discuss solutions for client problems,
- meet deadlines as specified by management,
- meet company and customer SLAs,
- keep detailed notes on transactions with customer and contractor or vendor.
Requirements:
- problem-solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully,
- high-level language skills in French and English both oral and written communication,
- customer service - manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance,
- interpersonal skills - maintains confidentiality; listens to others without interrupting,
- oral communication - listens and gets clarification; responds well to questions,
- written communication - writes clearly and informatively; Able to read and interpret written information.
The offer:
- work in an international environment,
- attractive salary,
- possibility to design your own career path,
- private healthcare, multisport package and group insurance,
- stable employment.
