Strefa Klienta
The company is a global leader in the media sector, serving passionate fans around the world with content that inspires, informs and entertains. We are currently recruiting for new Centre of Excellence of the organization that maintains operations worldwide. The brand is known for its innovative thinking, best practice implementation and customer service.
What's on Offer
The company offers work in convenient location, attractive package of benefits and competitive salary
Job Description
- Review customer status and initiate make collection activities based upon corporate policies and procedures
- Respond to inquiries from internal and external customers in accordance with specified service level agreement
- Identify and resolve disputes according to company standards
- Negotiate payment schedules with management approval
- Enter and maintain detailed conversation notes for all customer accounts
- Perform account maintenance when necessary or instructed (refunds, credits, write offs etc.)
- Maintain data integrity at all times
- Provide weekly, monthly reports and analysis of portfolio for management
- Generate reports for month-end close activates
- Identify and escalate delinquent accounts that pose a revenue risk
- Ensure SOX controls are operating effectively and evidenced timely, and provide support for all audit and SOX related requests from internal and external auditor
- Support the Collections Supervisor with the cash forecast targets for region and ad hoc projects
- All other functions as assigned
The Successful Applicant
- 2-3 years of business to business collection experience within a high transactional volume environment
- Strong verbal and written communication skills with the ability to articulate findings and present and implement optimal solutions to collection issues
- Critical thinker and ability to recommend and execute solutions to complex issues
- Prioritisation, organisation and attention to detail are a must
- Foreign language skills highly sought
- Strong analytical capability with a focus on resolving complex customer account reconciliations
- Ability to deliver ad hoc reporting as needed / requested
- Working knowledge of: Pivot Tables to complex formula creation, and VLook-Up functions
- Proficient use of MS PowerPoint
- Team player with the ability to develop and foster positive relationships
- A positive, customer experience driven mindset
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