In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us. We are looking for Finance & Accounting professionals, ready to „WOW” the world by expertise, passion and pride to be green. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

Your responsibilities would include:

• Completing the following Collections and Disputes processes:

  • Maintaining and updating the classification of the customer ledger

  • Performing pre-due process

  • Proactively managing the overdue, dunning, Promise to Pay processes

  • Managing the dispute process

  • Running dispute reports to facilitate root cause analysis between Team Leader/Operating Company (OpCo)

  • Proactively managing dispute reconciliation

  • Managing the credit limit exceeded process in accordance with the credit policy

  • Identifying held orders and taking appropriate action to resolve

• Developing and maintaining successful working relationships with customers and other key stakeholders

• Consistently adhering to key stakeholders, local, Global and HGSS guidelines, policies and regulations for areas including Tax, Credit policy, Order to Cash etc 

You are The Candidate if:

• Fluent knowledge of hungarian (C1 minimum)
• Very good English (B2)
• Experience in Collection & Disputes, Customer Service or other customer related area
• Very good communication skills
• Systems knowledge (in particular Excel and SAP)
• Ability to work within a team and show initiative
• Attention to details and accuracy
• Problem analysis and problem-solving skills