Incident Coordinator
Candidate’s profile
- Excellent English language skills both verbal and written
- Excellent verbal and written communication skills
- Advanced experience in MS Office (Excel: pivot tables, vlookup)
- Incident Management process knowledge would be an asset
- Basic experience in reporting area would be an asset
- Flexible, well-motivated team player, ability to work under pressure
- Self-driven and able to work with no/limited supervision
Job description
Main accountabilities
- Managing incidents and service requests according to agreed service levels
- Coordinating resolution of high priority incidents
- Supervising incidents escalated from Incident Handlers / chasing
- Progressing incidents / service requests currently owned by Service Desk
- Coordinating work of multiple resolving groups
- Cooperating closely with 1st and 2nd Line support, Problem and Change Management, TMs, OPMs and SDMs
- Preparing daily, weekly and monthly reports for internal and external purposes
- Taking part in daily, weekly and monthly conference calls regarding Incident Management
- Ad hoc Quality Check of the tickets handled by the 1st Line Agents
Your team
We are a small, well-coordinated and friendly team. We provide support to our company locations both in Poland and International. Our responsibilities vary from software problems and installations to hardware supervision.
Working hours: 08:00 – 16:00; 09:00 - 17:00
What we offer?
Working in a close-knit team
and a friendly atmosphere
and a friendly atmosphere
Debelopment od expert
or leader competences
or leader competences
Bonuses including
those for recommending
new employees
those for recommending
new employees
A wide range of training
and co-financing
of courses
and co-financing
of courses
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
and joint celebrations
An annual
family picnic
family picnic
Additional
life insurance
life insurance
Employee volunteering
opportunities and interesting
CSR projects
opportunities and interesting
CSR projects
Private medical care,
also for your family
also for your family
Bicycle parking
and carpooling
and carpooling
Disability Inclusion
Assistive technologies
Reasonable accommodations
Assistive technologies
Reasonable accommodations
About us
Capgemini is one of the leading global companies offering consulting, IT technologies.
The Cloud is fashionable – everyone’s talkinf aboug it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, trough managing equipment and operating systems, interna lor access networks tomanaging applications. IT operations, availability , configurations, and changes. By working in an international environment… we use a numer foreign languages.
