Senior Specialist in Unified Communication and Collaboration team

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You’ll help our team develop programmes and applications that cater to PwC’s strategic technology needs using your knowledge of technical domains of application.

Role:

• Leading process and service improvement projects in meeting and event services tools

• Leading problem management process in the event services tools

• Implementing / changing tools and solutions that are used to deliver meeting and event services for PwC Globally

• Communicating in non technical language complex technical problems and how those problems will be solved to internal customers.

• Investigating the root cause of the issues and leading changes in the PwC systems to ensure the problems do not occur again

• Leading proactive actions to prevent incidents  

Candidate profile

Must have skills:

• Proficient in spoken and written English

• Great customer service skills

• Ability to solve complex technical problems

• Knowledge of MS Windows server environment

• Knowledge of TCP/ IP network protocol

Highly desired skills

• Experience in MS Windows Server management

• Experience in solving problems in networking environment

• Firewall / network security troubleshooting

• SIP / WebRTC Video and Voice troubleshooting

• Automation knowledge (Scripting / coding knowledge)

We offer:

• Ability to deliver projects that impact more than 100,000 users in 150 countries.

• Working in true global environment

• Flexible work arrangements - based on your needs

• Attractive compensation

• Ability to develop that are limited only by you

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