Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
PwC
Data aktualizacji: 2020-04-14
Workday Functional Analyst
Nr ref. 53209WD
Warszawa, Kraków, mazowieckie, małopolskie
Konsulting, Analiza
Data aktualizacji: 2020-04-14

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

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Workday Functional Analyst
(System Support Area)

Location: Warszawa/Kraków/remote

 

Workday Functional Analyst position is a part of the Global Workday organization and is responsible for ongoing support specific to PwC’s Workday post-implementation care, responsible for tasks including incident resolution and request fulfillment.

The role

  • Maintains business systems including resolving users’ issues
  • Contribute to change management process including functional requirements identification and validation
  • Create and deliver appropriate system support documentation and knowledge articles

Area of respo

  • Provide day-to-day end-user second level support Workday Users globally
  • Identify the workaround/solution and resolve incident within the agreed service levels
  • Provide guidance on alternative resolutions on recurring or ongoing issues
  • Document troubleshooting or resolution steps
  • Work with the Service Desks to provide updates to the user, on the status of the incident
  • Engage and coordinate with the vendor, when required
  • Invoke escalation processes; involve multiple resolver groups, as needed

Candidate profile

  • At least Bachelor, or Engineering degree in Technology, or a related field.
  • At least 1 year experience working with one of Workday functional areas: HCM, Benefits, Absence, Compensation or Security
  • Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
  • Excellent communication and analytical skills
  • Ability to work independently, as well as part of a team
  • Strong customer oriented personality coupled with the ability to mitigate problems and deliver solutions on the expected level
  • Fluent English and Polish

We offer

  • Career development and professional growth in a global team setting
  • Participation in multi-territory activities in Workday system business support area
  • Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
  • Opportunity to engage in after-hours sports activities and team building events
  • Inspiring and friendly work environment
  • Your career development plan tailored to your preferences and ambitions
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