A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

ServiceNow Support Analyst/Tester

Location: Warszawa

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms.

ServiceNow is the enterprise platform that enables Service Management at PwC. Using this platform, our team helps Internal Firm Services transform how they deliver and manage services to the business, and how the business manages services to our clients.

If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so.

Role

• Provide day-to-day end-user second level support for the global ITSM tool:

  • Analyze and resolve incidents

  • Identify problems and log known errors

  • Manage service requests

  • Participate in change management process for changes

• Troubleshoot issue and determine root-cause of problems users are facing

• Resolve functional and technical problems, escalate and track problems appropriately

• Manage system configuration

• Monitor system scheduled tasks and take actions in case of errors identified

• Provide documentation on how to use global system

• Performs special assignments as requested

• Develop & maintain test cases

• Develop and maintain regression test scripts

• Develop & execute test plans for break/fix changes and minor enhancements

Profile

• At least Bachelor, or Engineering degree in Technology or a related field.

• 2+ years of ITSM tool support would be expected

• Previous experience  in application testing will be considered an asset

• Experience in configuring and supporting the ServiceNow platform, or any other  ITSM application suite

• Experience working in a support analyst/specialist role for global clients

• Service orientation with a focus on quality and customer satisfaction

• Strong interpersonal and collaboration capabilities

• Very good  verbal and written communication skills

• Understanding of ITSM best practice (ITIL)

• Fluent English is essential for this job

Offer

• Career development and professional growth in a global team setting

• A set of professional trainings related to ServiceNow platform to assure a full knowledge transfer to the team

• Ability to pursue further professional development - access to multiple internal and external trainings provided by PwC

• Participation in multi-territory activities within the ServiceNow platform support area

• Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program

• Opportunity to engage in after-hours sports activities and team building events

• Inspiring and friendly work environment

• Your career development plan tailored to your preferences and ambitions

• The office in a convenient location in the center of Warsaw (near the subway station)