Job description:

This posting is for the role of Knowledge Expert for Integrated Gas. The Knowledge Expert is a new role within the renewed Support Model for users of the Systems & Processes in CP (Contracting and Procurement), and is key in strengthening our Operational Excellence journey and deploy / embed RtP and CMPC functionality and processes.
The Knowledge Experts reports into the Delivery Managers (or Delivery Manager -1, as teams are still ramping up) within the CP-Ops Delivery teams, 
 

 
Objectives:

• Manage and develop an active and sustainable community of Super Users.

• Champion (and lead by example) the use of Knowledge Management tools as a means of sustainably building and sharing knowledge in the community and around the globe. 

• Embed and improve.

• Identify and lead Operational Excellence improvement through data driven process analytics.

Integrated Support Model

• Responsible for maintaining a robust, active and competent Super User Community for the processes supported. Including:

  • Ensuring sufficient SU coverage for entire end-user community by facilitating the nomination and resourcing of new Super Users as/when required

  • Onboarding, coaching and ongoing competence development of Super User community

  • Ensure regular and effective engagement and involvement of Super User community on changes to system & process, current trending issues/themes

  • Provide guidance & coaching to Super Users for queries or issues they cannot resolve themselves.

  • Maintain Global Super user locator tools as required.  

• Focal Point for Global ISM

  • Coordinate any required local testing and deployment of new functionality with Super User community

  • Coordinate any required business impact assessments in support of potential new functionality

  • Manage and coordinate business change readiness activities, Stakeholder engagement and Training & Communications activities related to global changes to systems and processes.

Knowledge Management

• Champion use of Knowledge Management tools as a means of sustainably building and sharing knowledge across a global community. (Success Stories: User Experience, Lessons Learned, Best Practices; turn into Knowledge and promote them across)

• Share and raise attention to relevant posts raised in the global community with your target community

• Leverage and promote use of official sources of information. 

Operational Excellence/Embedment

• Contribute to integrated CP-Operations activity plan.

• Lead a local Agile Operational Excellence working group that drive process embedment by identifies, prioritises and delivers improvements that are aligned with OE priorities.

• Leverage Information & Insights tools and resources including process analytics tools to make data driven observations and drive improvements.

• Identify, Develop and Execute learning & development opportunities within the community.

• Liaise with and leverage global resources to identify the need

• Working closely with Operations Lead, collect CI input, provide input in CMCP/CMCP Cockpit CI plan or RTP CI plan and RtP Waste Free Program; recommendations with benefits case;

• Provide insight into Business organisation & ways of working, ensure changes meet needs of Line of Business.

• Coordinate collection of and ranking of potential improvement opportunities to add into the Opportunity funnel.  

• Develop knowledge and understanding of E2E processes and integration points between processes.

Requirements:

Key Skills:

• Coaching & Training skills.

• Stakeholder Management.

• Change Management.

• Strong analytical and problem-solving skills.

• In-depth understanding of the tools & processes used (Global Design).

• CI or Process Improvement.

• Strong facilitation and coordination skills .

• Informal Leader.

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects