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Shell Business Operations

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Who are we

Shell Business Operations (SBO) is a chain of six operational centres based in Kraków, Bangalore, Cape Town, Chennai, Kuala Lumpur, Manila that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, supporting the work of 93,000 employees in over 80 countries across the world.

As a Shell Business Operations in Krakow, we have truly diverse and inclusive environment, which is for all of us a source of everyday inspiration.

  • We are multicultural. More than 10% of the employees at SBO Kraków come from outside Poland.
  • We care about gender equality. Around 50% of managers at SBO are female. We ensure equal opportunities in career moves and coach leaders on applying gender balance in all their business decisions.
  • We like breaking barriers. To ensure we make SBO a suitable workplace for employees with disabilities, we removed the obstacles, both the architectural and the mental ones, focusing on building awareness across the organisation, especially at the leadership level.
  • By working that vibrant community, we learn how to be flexible, tolerant and how to react to even the most unusual professional challenges.

Shell Business Operations in Kraków

Shell Business Operations in Krakow is created by an international team of over 4,000 professionals representing 53 nationalities. Together with our associates from all over the world we create one of the most remarkable businesses. We are a key part of the complex processes for the entire company. We work in over 21 foreign languages, being responsible for business operations in following departments:

Finance Operations | Customer Service | HR Services | Contracting & Procurement

Lubricants Supply Chain | Internal Communication | Trading & Supply | Logistics | Legal


Why work for Shell

Shell, as a global leader, can give you countless development opportunities. With us, you will feel you are really involved in building the business of one of world’s largest companies while working in a dynamic team and in a friendly atmosphere.

An Energy leader

Join us and have a real impact on the operations of one of the world’s largest companies.

Vibrant community

Become a part of a highly driven team and get to know Shell’s unique culture based on inclusiveness and collaboration.

Opportunities for growth

Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its employees.

Impactful collaboration

Be an important participant of an international project.

By working for Shell you gain:

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • A good atmosphere at work and comfortable working environment including a canteen and rooms for relaxation
  • An attractive salary package and yearly bonuses
  • Complex medical care and individual life insurance
  • Sport programmes and facilities such as Multisport Card and vouchers for free time activities
  • Additional funds for training and certifications, sport sections and the EuroShell Card
  • A bonus for referring a friend to work at Shell


Opportunities for professionals

Shell Business Operations in Kraków allows you to make a global impact through a wide range of projects. With our company, you can embark on a new, international career path. You can continue and expand your current professional experience, broadening your range of knowledge in one of the following departments:


We connect Shell with its European customers. Thanks to our language abilities and openness to challenges we keep reaching for more when building partner relationships.


We are the biggest department of SBO Krakow. By implementing a wide range of international tasks and using our financial knowledge, we build the success of Shell.


At Shell, we carry out the logistics processes for a fleet of over 3,000 trucks delivering fuels across the world. Order to Delivery at SBO is a mixture of passion, competence and vision.


We support Shell contracts and agreements in numerous world regions and we facilitate optimisation of procurement processes. We make the business of the company more effective.


We are the first contact point for the employees of Shell in relation to HR. We provide them with full support in professional matters.


We support the supply of materials to Shell’s factories and manufacturing centers as well as delivery of final product to our Customer or distribution centers (WH Management and Transport Logistics). Join us and become a part of a new, exciting SBO challenge.


We support oil products trading at every step of a deal, by dealing with traders, operators and external counterparts from the world’s biggest trading and shipping companies. We cover Europe and Africa regions.


We are the youngest department of SBO Krakow (started in 2017) responsible for delivering Shell internal communication projects across the globe.


The Krakow Legal team is part of the Shell Legal function and provides the opportunity to work in one of the world’s best and largest in-house legal teams, serving a world-class, international energy company of global standing, with high ethical standards and brand recognition.


  1. Visit to look for available roles.
  2. Submit your CV and our recruiter will contact you by phone.
    This is a pre-interview to verify your language skills and working experience.
  3. The next step is a job interview.
    After that, we’ll be in touch to let you know the outcome.  



Opportunities for students


Does your internship boil down to making coffee and visiting a copying room? Not here. We give you real opportunities to use the knowledge you’ve gained during studying.

What it’s like
Professional challenges, training courses, mentors guidance and an opportunity to learn about the peculiarities of an international business — these are just a few of the things we can offer as part of the summer student internship programme at SBO Krakow.

Take part in real business challenges, get to know the ins and outs of the company and decide whether the work environment we offer meets your expectations. The internship can take place in any of the departments at SBO Krakow.

We keep in touch
90% of the participants stay in contact with the company after their internship.

Join the best
Several candidates for one job.

Get to know us
Get to know different departments of SBO Krakow and choose the most suitable specialization.

Comprehensive support
Receive comprehensive support from an experienced mentor.




Contracting & Procurement (CP) Development Programme is suitable for young and ambitious individuals with strong leadership, communication and analytical skills willing to develop new competences and quickly grow in a multinational business environment.

The participants are tasked with challenging scope of projects, but by no means left alone; we provide structured training, supervisors and more senior colleagues who are always there to support our new joiners. 

Under the Programme you can expect a regular employment contract, full benefits package and  remarkable opportunity to start your career in a company that is universally respected as a true Oil & Gas industry leader. Being part of the Development Programme is a real learning experience allowing you to reach a new level of professional development. Grow with us by strengthening your commercial acumen and mastering the art of negotiation! 




The Shell Ambassadors are students who are promoting the Shell brand at their Universities.

As a Shell Ambassador you would be involved in organising and promoting all recruitment marketing activities at your university, which includes:

  • Job fairs
  • University workshops & trainings
  • Open days
  • Publications & social media
  • Shell Business Operations brand awareness

By joining us as a Shell Ambassador, you will:

  • Have an impact on the event’s agenda and promotion at your university
  • Gain valuable marketing and employer branding knowledge and experience
  • Have the chance to implement your own marketing ideas


Find out more about opportunities for students on


Diversity & Inclusion


D&I is a business differentiator that helps Shell to be successful in delivering our strategy; the ability to attract, motivate and retain a diverse pool of talent, better understanding  our varied customer base and building solid relationships with them, at the same time, boosting engagement of our employees. We believe that diverse teams led by inclusive leaders deliver superior business results.

SBO Krakow is a very diverse workplace, where inclusion is valued and built in all teams. Below we give some examples of how we achieve this:

Diverse teams – 53 nationalities, 21 foreign languages and 10% of the SBO employees from outside Poland

Gender balance – we ensure equal opportunities in career moves with the result being, around 50% of managers at SBO are female

No barriers – we offer a group of dedicated recruiters and trained employees, who can support for the candidates with disabilities

Inclusion - we build inclusion by being a part of e.g. International Coming Out Day, the 2015 international LGBT symposium, learning and cross corporate networking events.

Parents Network - We enable all staff members to combine their professional and family life. On top of the typical benefits, we provide parents with school supplies or Christmas gifts, creating space for having fun together at family picnics and exchanging best practices with other mums and dads within a Parents Network


We engage in numerous CSR (Corporate Social Responsibility) activities. We support local communities or people in need, we care about the natural environment and our own balance between work and personal life. If you wish to improve the world around you, we provide multiple opportunities to do that.

Bezpieczne Szelki - a long-term project for primary school pupils from the vicinity of Kraków and their parents. Our employees and police officers teach road safety.

Szlachetna Paczka – During the Christmas period our employees take an active role in the Szlachetna Paczka (Noble Box) initiative. It is a project to support families in need. We help by delivering several hundred packages in every edition of the programme.

In addition, we take part in Animal Day, Kraków Business Run, Blood Donation Campaign, Tree planting etc.


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Shell Business Operations

ul. Czerwone Maki 85
30-392 Kraków